Digital Learning Manager Job

Imagine a place where your talent can make a meaningful difference in peoples’ lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

We are a national, nonprofit organization and the nation’s leading domestic hunger-relief charity. Located in the heart of downtown Chicago, our mission is to feed America’s hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.

The Opportunity

The Manager, Digital Learning leads and manages the Feeding America learning deployment strategy across all teams and deploys learning experiences to network members in a coordinated, organized, and spaced approach that allows for absorption and application. This is a hybrid position based out of our Chicago office with the expectation that this person will be on-site 2 days/week in addition to any mandatory trainings or meetings as required by their department, supervisor, and/or the organization.

Salary Range: $82,000-87,000 Based on Experience

Responsibilities:

• Manage the LMS including the overall UX, content hierarchy, assets, features, and functionality.
• Identify the need for new features and inform the design of the LMS’s user interface.
• Ensure offerings embrace inclusivity and accessibility as a core tenet.
• Manage, improve and document LMS standard operating procedures and help guides.
• Design and execute the curation plan and archive content in partnership with FANO teams based on user data.
• Keep the LMS operating effectively by performing necessary security upgrades and maintenance and troubleshooting user requests and needs quickly and efficiently.
• Work collaboratively with Feeding America National Organization (FANO) teams to publish new content (resources, training, communities, etc.) and conduct quality assurance checks.
• Manage roster, run user reports, assign user groups, and build and push surveys.

• Lead the development of and manage an organization-wide calendar of live and virtual trainings, with the goal of reducing redundancy of content and topics across teams.
• Design and ensure a consistent, seamless planning, registration, implementation and evaluation experience for Feeding America and network staff according to standard webinar best practices.
• Produce all webinars: set up registration pages, virtual rooms, attendee view/layout, slides and resources, closed captioning, and polls, and manage technical issues during the live event.
• Evaluate offerings and the need for future similar offerings by analyzing attendance, registration, on-demand completions, surveys, learning assessments, etc.
• Lead webinar planning meetings and runs of show with FANO staff to understand overall flow of presentation and ensure virtual learning best practices are implemented.
• Manage pre-recording and editing of sessions for semi-live playback.
• Manage recordings of convenings for digital production and deploy via the LMS.
• Manage, improve, and document webinar standard operating procedures and document technical issues and resolutions.

Foundational Requirements:

• Mission Focused – Demonstrates a commitment to Feeding America’s mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.
• Embraces Equity, Diversity and Inclusion – Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work. Committed to continuous personal EDI development.

Required Leadership Competencies:

• Communicates Effectively: Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.
• Operates with Integrity: Builds trust by consistently operating with honesty, openness, and authenticity. Anchors actions and decisions in our mission. Consistently treats others with fairness, dignity, compassion, and respect. Demonstrates courage of convictions while respecting the views of others. Supports organization/department decisions in words and actions. Openly takes responsibility for mistakes, corrects them, and apologizes when appropriate and necessary.
• Collaborates Internally & Externally: Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization. Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly. Pursues networking opportunities and encourages others to form new relationships that benefit all parties. Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.
• Continuously Improves: Develops solutions that incorporate new ideas and best practices from other departments or outside the organization. Leverages continuous improvement tools and mindset when designing and implementing projects and processes. Shares and applies learning from both successful and unsuccessful ideas to inspire creative thinking.

Required Technical Competencies and Experience:

• Minimum of 5 years’ experience in learning technology, web design, virtual event production, platform development, knowledge management, instructional design, or similar field.
• Ability to track and handle multiple requests in an organized way.
• Attention to detail.
• Communicate with empathy.
• Problem-solving skills.
• Effective project management skills.
• Ability to meet tight deadlines under pressure.
• Experience with Moodle, event/registration site development, HTML, and/or experience as a webinar technical director preferred.
• Knowledge of food banking as a distinct subset of the non-profit sector preferred.