Learning & Development Specialist Job

Description of Job

• Manage user experience across the LXP.
• Subject matter expert in Cornerstone LMS and LXP, providing ongoing support and proactive learning opportunities for LMS administrators across State agencies.
• Collaborates with Office of Information Technology (OIT) and Cornerstone ON DEMAND support to troubleshoot and resolve issues.
• Oversees the compliance modules in the LXP, launching and creating reports and dashboards for agency visibility.
• Performs data management within the LXP by determining correct permissions for agency LMS administrators that are on the LXP.
• Provides support to LXP super admins (Labor Relations, CSEAP, Equity, Total Rewards) through consultation, Standard Operating Procedures (SOPs), Tech Guides, and other resources as needed.
• Oversees Center for Organizational Effectiveness (COE) Inbox to create a better customer experience for the LXP.

A summary of the duties and responsibilities will include, but are not limited to, the following:

The LXP Learning & Development Staff Authority manages DPA’s LXP. This will be responsible for implementing the LXP across the state. This will be done in collaboration with a variety of key stakeholders, such as OIT and Cornerstone ON DEMAND. This position will collaborate with the DPA Communications team as well as COE to provide a comprehensive Change Management Plan, to include a Communication plan to support the new technology. This position establishes goals that ensure the system is being utilized to its full potential. This position establishes LXP procedures, expectations, and standards and monitors the overall performance of the LXP and super administrators with DPA. This position manages data, pulls reports, assigns courses, monitors compliance, provides troubleshooting guidance, and develops all standard work practices and training for the System. This position is highly customer service focused, as they are the primary subject matter expert for employees and administrators using the LXP. This position prepares presentations and reports, improves processes based on best practices in the field, and gathers and analyzes information relevant to the LXP. This position tracks employee training records; produces specific ongoing and ad-hoc reports for leadership across the organization; enters data; and tracks course completion.

This position delivers training related to the LXP to include a comprehensive user and administrator training program. In addition, this position develops and facilitates professional development and leadership trainings. Liaises with Subject Matter Experts regarding instructional design to identify skills or knowledge gaps. Uses a variety of instructional techniques, including lecture, webinars, role-plays, videos, and case studies. Recommends development of training format and content to supervisor and/or client for approval and then makes independent decisions regarding modalities for content delivery. Investigates, develops, and implements sessions for e-learning such as online “webinars”, eLearning, and technical awareness/knowledge transfer sessions. Identifies learning objectives, conducts research in the subject area, and formulates the class content by applying learning research and theory.

• Makes decisions surrounding the development of training material including content, related handouts and follow-up material.
• Conducts needs assessment to determine the best approach for LXP training program. Analyzes data to design, develop, and update LXP training as needed.

Instructional Design:

• Work with internal and external subject-matter experts (SMEs) to design and develop a variety of content as assigned by COE Director.
• Uses best practices for instructional design.
• Determines modality for training based on user needs and SMEs expectations.
• Provides ways in which to evaluate impact of trainings to those facilitating the content.
• Solicits and procures vendors as needed.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use “see resume” or “see attached” statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

MINIMUM QUALIFICATIONS:

• Experience only:

• Education and Experience:

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to work assigned to the position
• Cornerstone Administrator certification
• Strong interpersonal skills
• Ability to maintain a high degree of accuracy and confidentiality
• Excellent verbal and written communication skills
• Ability to multi-task and manage multiple ongoing projects/priorities
• Ability to work independently as well as part of a team

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

APPEAL RIGHTS:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Accommodations: The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, James Mantay | james.mantay@state.co.us or 303-866-6540.