Training Excellence Manager job

Miracle-Ear, part of Amplifon Americas, a world leader in hearing health care, has a strong demand for diverse, authentic, creative, and dynamic talent for our Training Excellence Manager. We are looking for an individual who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do.Our Miracle-Ear team has an exciting and aggressive goal for growth in the next 5 years. In this highly visible Training and Development Manager role, your work will inspire our Hearing Care Professionals and Front Office Teams to deliver on our mission of bringing sound to life for millions.In this role, you will have the leadership ability and vision to develop, execute, and manage learning programs. This position will support business strategies, foster leadership success, and drive change in the employee and patient experience. You will work with the leadership team to ensure that the Customer Experience, Sales Methodology, essential Product Features & Knowledge and Brand Strategy are effectively represented in all training programs and solutions.ResponsibilitiesCurriculum and Content Development

• Applies knowledge of adult learning principles to design, create, and facilitate training and staff development programs.
• Identifies required curriculum for program participants, assesses learning needs through data and real-life execution, and develops appropriate training solutions across a variety of subject areas including sales and marketing, clinical protocols, systems and processes, Miracle-Ear tools and protocols and more.
• Determines and utilizes the most effective training methods such as classroom, demonstrations, on-the-job training, eLearning modules, meetings, web tutorials, conferences, and workshops.
• Develops assessments to effectively evaluate the knowledge and comprehension of specific topics and trainings.
• Leverages Training and Development core platforms and content within the specific training products to drive consistency and sustainability.
• Consults and collaborates on new processes and tool to gain full understanding, knowledge and provide input to scale content to field.
• Manages concurrent training and documentation projects to successful completion.
• Coordinates the development of the Learning Management System (LMS) modules for key subject areas and explores options to expand usage of LMS and other e-learning tools to the organization.

Facilitation and Training

• Effectively teaches and facilitates highly technical concepts to adults with a broad array of backgrounds and experiences in small, medium and large group settings, both in person and virtually.
• Demonstrates leadership in classroom sessions with time management, addressing coaching challenges – behavioral, over-achievers, low performers so that all attendees benefit, progress and learn.
• Recognized not only as product and hearing solutions expert but also as an expert in general business support and skills.
• Support continuing educational training and requests in partnership with the CEU Coordinator, through individual or team developed training content and participate in scheduled off-site education and training programs in manner that is most cost-effective for the company.
• Supports internal and external team members with tools and skills needed to perform their roles.

Education and Experience:

• Current Hearing Instrument Specialist License and National Board Certification (NBC) or willing to obtain NBC certification within the 1 st year of hire preferred – OR – Au.D. Audiologist Degree
• Bachelor’s degree preferred
• Maintain required state CEU accreditation for individual HIS License (required)
• 3+ years’ experience in the healthcare field, preferably in a sales or sales management role
• 3+ years developing training, teaching, facilitation, and coaching experience preferred

Required proficiency with tools:

• Demonstrated proficiency in creating educational and/or training material in MS Word, PowerPoint, Excel, Articulate and other training/educational platforms.
• Demonstrated verbal and written presentation skills with a wide range of audiences, displaying comfort in training in person or through remote platforms that is both engaging and effective.
• Ability to learn new products, generating documentation and training employees
• Plan, prioritize and identify needs for new projects, initiative, and change, including preparation and communication tools
• Excellent verbal and written communications skills
• Exceptional organizational skills with ability to manage multiple priorities.
• Ability to be flexible and adapt easily to the changing needs of both the department and the business.

Physical/Mental Demands:

• Ability to travel up to 50% of the time depending on training content and designated needs of the organization.

While this is a highlight of what you’ll do, what you’ll get is pretty great too:

• Excellent compensation & benefits
• Career path planning & mentorship
• Award winning work/life balance
• An amazing team of colleagues and leaders

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offense for which a pardon has been granted or in respect of which a record suspension has been ordered. If selected for an interview, please advise our Management if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs