Instructional Designer REMOTE USA job

Design and develop performance enhancing training programs and tools for Hotel Sales, Global Sales, Brands and Leadership development, for delivery across all regions and stakeholder areas. Develop, validate, and manage the integration of best practices into training materials. Provide support with training materials, working closely with the stakeholders and other Instructional Designer/Developers. Assist with implementation planning and deployment activities as needed by the regions and/or key stakeholders to support the strategic and tactical remit of Global Learning.

Essential Duties and Responsibilities – (Key Activities)

• Create and maintain training materials using established training methodology including both participant and leader formats, in accordance with all regions and stakeholder specifications (such as instructor led workshops, eLearning, virtual learning, mobile learning, gamification, micro learning, video, etc.).
• Identify and develop new opportunities and methods for delivery.
• Provide recommendations on training approaches and strategies, design methodologies and training distribution.
• Create global and regional documentation and performance enhancing training tools, incorporating strategic use of systems/products into training documentation.
• Work and collaborate to develop specifications for each initiative, including but not limited to selection of target audience, creative approach; review/recommend changes for the training products.
• Gather, develop, and manage best practices across all regions and stakeholders. Integrate best practices and tools into training documentation.
• Liaise with global and regional learning teams and stakeholders to complete training needs assessments, collaborate on training content development, and feedback solicitation.
• Support the training deployment efforts of all regions and key stakeholders, share best practices and provide feedback to all regions and key stakeholders. Assist all regions with the deployment activities involved in global rollout.

Required Qualifications

Education –

Bachelor’s or master’s degree in relevant field of work or an equivalent combination of education and work-related experience.

Experience –

Three or more years progressive work-related experience in instructional design and performance consulting with demonstrated proficiency in training content development for complex systems.

Technical Skills and Knowledge –

• Demonstrated project management experience in organizing, planning, and executing large-scale projects from conception through implementation and evaluation
• Demonstrated ability to effectively communicate (both written and oral form) technical and strategic information to key stakeholders and colleagues in a clear and concise manner
• Effective presentation skills for the purpose of presenting ideas, programs, or strategies to stakeholders
• Excellent analytical skills, organizational skills, and creative problem-solving skills.
• Demonstrated skills in authoring tools and software for development of learning (Articulate 360 suite (including Storyline and Rise), Adobe Creative cloud, Adobe tools, etc.)
• Demonstrated understanding of instructional design and adult learning principles and practices
• Demonstrated proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.)
• Knowledge of hotel operations preferred.

Decision making responsibilities (Key Decision Rights)

• This position develops training solutions based on training needs, analysis, and identification of performance gaps.
• This position is responsible for curriculum content and for delivery methods of training material.
• This position has global accountability for the development and execution of training programs to drive performance at the hotel level.
• This position is responsible for adhering to all Global Learning requirements, regional training needs, brand visual identifications, and IHG best practices for outsourced training products and tools.

Contacts (Key Relationships)

• Frequent interaction with Global Learning, Global Sales, Guest Experience Shared Services, and Brand teams.
• Frequent interaction with other members of the Global Learning Design and Development CoE
• Frequent interaction with regional training teams, functional teams, hotel operations teams, and stakeholders.

Physical Requirements

• Work is typically performed in an office or home office environment
• Travel required (approximately 10-20%) to pilot training programs, meet with stakeholder or vendors, development, etc.