Learning Systems Specialist Job

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
The Senior Learning Systems Specialist supports the business administration of Amtrak’s learning management system (LMS) including design, execution, and management of the business processes to ensure data accuracy, integrity, and regulatory compliance. This role will perform various administrative tasks in the LMS utilizing the out of the box functionality built into the application to support business processes. This role will also provide support to LMS users. This position will interface with various stakeholders, subject matter experts, instructional designers, and instructors throughout the organization. It requires technical expertise, analytical curiosity, project management mindset and excellent communication skills.

ESSENTIAL FUNCTIONS:

• Supports all aspects of the learning management system as a business administrator. This includes creation of Instructor-led and eLearning courses, curriculum, surveys, publishing content, managing learning assignments, recording learning, management of instructor/user profiles and contributing to ongoing system improvements.
• Compiles training reports and may combine with other data sources leveraging excel.
• Provides primary support for user issues. Troubleshoots issues and provides resolutions, partner with IT when necessary for technical issues.
• Provides LMS training to instructors and end-users based on their role assignment.
• Contributes to ongoing system improvements by identifying enhancements, writing requirements, and performing user acceptance testing.
• Provides support for compliance with various regulations including but not limited to 49 CFR 243- Training, Qualification, and Oversight for Safety-related Railroad Employees.
• May assist in various technical projects, processes, or systems administration to support training compliance.
• Maintains effective relationships with our internal partners across the business.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent combination of training, education, and relevant experience.
• Minimum 3 years of relevant experience in an LMS business administrator capacity.

MINIMUM KSA (Knowledge, Skills and Abilities):

• Ability to interpret regulations to ensure training compliance for the company.
• Highly technology-literate and can quickly learn new applications, software, and tools.
• Strong analytical skills. Ability to conduct problem recognition, research solutions and follow-up steps.
• Flexibility to respond quickly and positively to shifting demands and opportunities.
• Must be self-motivated and able to work independently with minimal supervision.
• Excellent verbal and written communication skills and ability to communicate through all mediums professionally and efficiently (i.e. phone, e-mail, face-to-face, etc.).
• Demonstrated ability to interact effectively with internal stakeholders at all levels of the organization.
• Proficient in Microsoft Office suite. Working knowledge of advanced functions in Excel (i.e., formulas and pivot tables). And SharePoint.

PREFERRED QUALIFICATIONS:

• 1+ years of experience with SAP Success Factors Learning Module in a business administrator capacity.
• Experience with eLearning content authoring tools (Articulate, captivate, etc.).
• Experience writing training documentation and support resources.
• Project management experience including Project Management Professional (PMP) strongly preferred.

WORK ENVIRONMENT:

• This position is in a general office environment.
• May be required up to 15% travel outside the region.
• Frequently works in a fast-paced, time sensitive environment with changing priorities.
• Frequently handles multiple projects simultaneously.

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

The salary/hourly range is $78,600X – $101,844. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:160552
Posting Location(s):Pennsylvania; Delaware
Job Family/Function:Safety & Security
Relocation Offered:No
Travel Requirements:0 – 5%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak’s pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.