Website Mr. Cooper
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
The Senior Learning Technology Administrator will drive the vision, direction, & overall strategy for our LMS. This role requires advanced technical expertise in Docebo, HTML, CSS, APIs, Javascript & also provides technical & strategic leadership in relation to all Learning initiatives. This position is responsible for the administration, design, development, implementation, delivery, & maintenance of Docebo pages, content, assets, learning tools/platforms, reporting & other resources used for instructional functions. This role serves as a system administrator for Docebo Learning Management System & is responsible for all aspects of functionality, configuration, maintenance, implementation of new services, & enhancements. This includes escalated issues, overseeing system audits, testing, system updates, content & system integrations, data feeds, admin training, reporting/analytics, managing the ServiceNow ticketing system, providing weekly dashboards & data to leadership, & provides input into future strategic development opportunities for the LMS.
This position requires effective collaboration with all team members & acts a customer service liaison providing best-in-class issue management & resolution. YOU are the voice of CooperU to our customers!
ESSENTIAL JOB FUNCTIONS
- Creates strategies for implementation of new tools, processes, automated workflows, & manages day-to-day activities within the LMS including issue management via ServiceNow
- Develops & maintains custom HTML/CSS pages in the LMS to keep pages & content current
- Utilizes APIs to automate data transfers between the LMS & other systems, ensuring data accuracy & integrity
- Creates custom reports, dashboards, & effectively communicates the data to key stakeholders
- Routinely audits training records and provides timely responses to any audit inquiries
- Consults with stakeholders on the needs of the business & provides recommendations for leveraging LMS technology in areas of content development, coursework distribution, onboarding, reporting, user feedback, compliance, etc.
- Actively engages with the IT / HRIS / ServiceNow teams to ensure system optimization between all learning technology & infrastructure
JOB COMPETENCIES
- Experience working independently in a fast-paced environment with competing priorities & critical deliverables
- Effectively plan, prioritize, & execute enterprise projects including change management
- Excellent written & verbal communication skills; ability to simplify technical issues & jargon
- Proactive approach to problem-solving & demonstrate the ability to be a strategic & challenging thinker
EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor’s degree in a related field or 5 years’ experience in digital learning / HRIS / other related systems role
- 4+ years of experience with administering the Docebo Learning Platform
- Skilled in HTML, CSS, APIs, Javascript
- Working knowledge of eLearning authoring tools (Articulate), SCORM, AICC, &/or xAPI eLearning standards
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
To apply for this job please visit nationstar.wd5.myworkdayjobs.com.