LMS Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day functions of the LMS, ensuring the system is working properly, user records are maintained, and content is running properly at all times without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
• Develops and builds reports that are concise, intuitive, and actionable for organizational usage in support of learning objectives; executes regular and ad hoc report requests; Manages the development of standard reports for ongoing needs, and helps maintain data integrity in the system.
• Manage user integration and sync between Oracle based directory of employee records and LMS.
• Execute data migrations, working with IT and outside vendors to test and troubleshoot systems issues; supports development of processes, content generation and loading; maintains training and user profile records; supports fluid security roles, reporting hierarchy, branching, and groups
• Display excellent analytical and interpersonal skills to identify and evaluate issues and LMS tickets, documenting actions, and communicating status with creators; escalate to LMS vendor and Bergelectric IT department as needed, tracking progress and ensuring regular updates from partners.
• Using expertise, partner with Instructional Designer in the creation of courses and learning plans, and onboarding of all learning assets from our content vendor-partners.
• Provide real-time support for ILT and virtual-ILT course sessions and events, when requested and needed by instructors.
• Actively engage with Training & Development team, maintaining understanding of team initiatives and strategy to identify opportunities for alignment and collaboration.
• Formulate system best practices and drive these standards through the Training & Development team
• Manage badging, notifications, certificate templates for the LMS

• 3+ years LMS Administration and integration experience (Docebo, Workday, other similar LMS SAAS)
• Previous experience (3+ years) administering a Learning Management System; integrating developing, deploying, and supporting courses (SCORM, TinCan, xAPI, SCORM1.2, AICC packages).
• Knowledge of eLearning authoring tools, especially Articulate 360.
• BA/BS degree in education technology, education administration, instructional design or related field is required.
• Strong MS Office (Word, PPT, Excel) skills; HTML proficiency is a plus.
• Knowledgeable around eLearning compliance requirements, including Section 508 and Web Content Accessibility Guidelines 2.0 (WCAG) is preferred.
• Skills with multimedia, including video, audio, animation, etc.
• Strong ability to communicate effectively and develop interpersonal relationships with individuals at various levels of the organization and throughout various regional office locations, from field-level employee to VP.
• Ability to work on an extremely effective, high-energy, high-throughput, agile team, that accomplishes their objectives, while supporting one another personally and professionally.
• Professional appearance and demeanor.
• Construction, trades, technical, or other equivalent industry experience a plus.
• Strong verbal and written communication skills.