Training Specialist job

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Training Specialist

Job Purpose:

Do you love helping people switch on those “light bulbs” and facilitate “aha” moments in a training session? Do you have experience in the banking industry and a passion for sharing insights and knowledge about loans or deposits? If so, join Fiserv’s team to make a real impact!

What does a great Training Specialist do?

As a Training Specialist, you will provide training to our clients on the functionality of our financial industry software. You will be engaging and nurturing to provide the client with the optimal experience while ensuring knowledge transfer and retention.

This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!

Responsibilities

• Be a continuous learner due to updated network regulatory requirements and client guidelines
• Monitor training systems to detect possible issues to ensure client readiness
• Contact clients and training participants as needed about upcoming training
• Deliver great learning experience with proper training and facilitation technique to ensure a successful transfer of knowledge
• Deliver training onsite and/or virtually
• Make recommendations to implement changes in our continuous efforts to improve training processes and documentation

• Understand compliance and banking procedures to effectively answer questions from clients
• Respond to inquiries from internal and external stakeholders regarding training, system requirements, system processing and functionality.
• Enter client data into internal LMS system to accurately record and keep track of user and participant, and information
• Travel required up to 50%

Basic Qualifications

• Associates degree or equivalent
• 3+ years of financial or adult education experience
• Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
• Passion for training and client experience

Preferred Skills

• Intermediate computer skills
• Strong problem-solving skills
• Strong decision-making skills
• Strong communication skills (written and verbal)

• Ability to work in a collaborative team environment
• Ability to prioritize workload
• Ability to exhibit strong interpersonal and communication skills
• Experience in developing content and facilitating Training via eLearning virtual classroom and instructor led delivery to adult learners.
• Expertise with standard business software programs and curriculum design software/tools

• Knowledge of Core Banking Platform/EFT Software
• Ability to work flexible hours to meet department and client needs and timelines
• Financial industry experience, preferably in areas of Loan Servicing, Deposit – Branch and Back Office operations/service, Business Intelligence, and Technical Operations.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.