The Training & Development Manager is responsible for partnering with internal stakeholders to assess company-wide developmental needs to drive training initiatives and identifies and arranges inclusive training solutions for our diverse employee base. This includes the management of course and content development, training delivery processes, the management of resources to deliver the content and ongoing performance management to ensure training is timely, efficient and effective in all of our core languages. This position actively searches, creatively designs and executes accessible, high-impact and enjoyable on-boarding and learning experiences to educate, enhance performance and recognize performance.

Functions & Job Responsibilities

• Identify and assess current and future training needs through job analysis, career paths, annual performance appraisals and consultation with internal stakeholders
• Collaborate with SMEs across the business to help develop high-quality inclusive training programs, including facilitator-led workshops and eLearning content
• Conduct annual training and development needs assessment.
• Develop inclusive training and development programs and objectives
• Create and lead an inclusive on-boarding program for all new hires
• Monitor and evaluate training program’s effectiveness, success and ROI
• In collaboration with the VP of HR, manage the training budget
• Create and implement ongoing development programs
• Resolve any specific problems and modify/tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices
• Obtain and/or develop effective training materials utilizing a variety of media.
• Plans, organizes, facilitates and orders supplies for employee development and training events.
• Develops and maintains organizational communications such as intranet bulletin boards and/or newsletters to ensure employees have knowledge of training and development events and resources.
• Manages appropriate and timely internal communications about releases, training, and critical activities
• Ensure programs exemplify the desired culture and philosophies of the organization.
• Work effectively as a team member with other members of management and the HR team.
• Perform analysis, design, development, and implementation of training materials, programs and interventions
• Mentor and coach individual department learning staff on effective training initiatives and programs
• Define and manage training scope, training content and coordination, training delivery, job aid development and coordination, and documentation inventory
• Partner with the Sr. HR Manager and VP of HR to determine optimal training and education methods and approach
• Manages all deliverables and implementation of work regarding training and education ensuring timely completion
• Partners with compliance to understand CMS requirement and provides solutions to ensure training and education are compliant
• Design and deliver innovative, high-quality learning experiences that are impactful and valued by employees across various departments and geographies.
• Facilitate workshops (e.g., mentor training) that drive meaningful behavior change as well as utilize technology in creative ways to enhance outcomes and promote scalability

Leadership Expectations

By way of leadership approach, mobilize others to create extraordinary results, and unite people to turn challenges into successes by championing the following:

1. Model the Way:

• Clarify values by finding your voice and affirming shared values
• Set the example by aligning actions with shared values

2. Inspire a Shared Vision

• Envision the future by imagining exciting and ennobling possibilities
• Enlist others in a common vision by appealing to shared aspirations

3. Challenge the Process

• Search for opportunities by seizing the initiative and looking outward for innovative ways to improve
• Experiment and take risks by consistently generating small wins and learning from experience

4. Enable Others to Act

• Foster collaboration by building trust and facilitating relationships
• Strengthen others by increasing self-determination and developing competence

5. Encourage the Heart

• Recognize contributions by showing appreciation for individual excellence
• Celebrate the values and victories by creating a spirit of community

#LI-Hybrid

Experience/Qualifications

• Bachelor’s degree in relevant field or equivalent work experience.
• CPTD (Certified Practitioner in Talent Development) or Certified Professional in Learning and Performance (CPLP) credential preferred.
• Five (5) years’ experience designing and implementing employee development programs.
• Three (3) years’ experience implementing training programs in a health plan – Medicare Advantage experience preferred
• Excellent verbal and written communication skills and ability to interact with all levels and diversities
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods to meet the demands of the business.
• Ability to effectively present to a diverse audience
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development programs in our core languages.
• Operations experience preferred
• Strong problem solving skills
• Strong influencing and negotiation skills.
• Ability to influence without authority
• Independent, quick learner with ability to impart knowledge to others effectively
• Demonstrates ability to lead, influence, and problem-solve across various departments
• Ability to build solid working relationships with internal stakeholders at all levels
• Demonstrated process improvement experience
• Demonstrates ability to prioritize and manage workload to meet deadlines
• Ability to be a self-starter and work independently on multiple projects simultaneously
• Proficient in managing in a virtual environment
• Highly self-managed and motivated
• Ability to quickly adapt to changing guidelines and readily integrate into workflow
• Strong knowledge of Microsoft Office products including Teams, Excel, PowerPoint and Word

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

• Must be able to travel when needed or required
• Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
• Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.