Training Content Developer job

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

SUMMARY

MSX International is seeking qualified candidates responsible for ensuring reference & training material used by the team is up-to-date, organized, and accurate.

Day to Day Responsibilities

• Participate in client status meetings and calls, to identify improvement opportunities in reference & training material
• Manage reference material on Unymira USU
• Staying abreast of new technologies and eLearning trends to support your Account Team.
• Understand complex warranty policies used to adjudicate claims.
• Assist in developing training according to the needs of the client.

What you bring

• Highly detail-oriented; must be able to discover and track errors within large amounts of complex, sometimes highly technical text and across multiple courses and projects
• Sharp editing skills with a thorough comprehension of English grammar and punctuation
• Strong organization skills
• Ability to work under tight deadlines
• Excellent verbal, written, and interpersonal communication skills
• Strong MS Office experience (Word, PPT, Excel, Teams)
• Interest in learning new technologies
• Interest in the automotive industry
• The following experience is considered a plus:
  • Experience in technical editing or writing
  • Experience in project coordination
  • Experience in a client-facing role
  • Experience in training development
  • Experience maintaining knowledge management software

• Excellent oral and written communication skills.

• Excellent problem-solving skills
• Ability to apply Deductive and Inductive reasoning to produce logical conclusions & improvements to processes

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $30 to $34 hourly based on current experience.