Learning Technology Support Specialist Job
December 15, 2023
Training Content Developer job
December 15, 2023Website Intuit
Come join the Technical Learning and Development team as a Sr Courseware Developer. We are a fun-loving group of L&D professionals that focus on maximizing Product Development (PD) productivity and enabling Intuit’s transformation and growth by building critical technical skills across our PD community. We provide a range of learning opportunities and resources to support the growth and development of our engineers, product managers, and designers. This is a highly consultative and collaborative role in which you will consult with key stakeholders across the organization to identify customer education needs and develop engaging technical training content that enables learners to effectively understand and use our platform capabilities. You will drive the strategy and implementation of learning for our internal platform and development tools, focus on developer adoption, success, and velocity, working closely with the broader tech learning organization, developer advocates, developers, and technical contractors.
What you’ll bring
- Bachelor’s degree, 7+ years of relevant experience in Software Development / Instructional Design & Curriculum Development and/or strong aptitude and understanding of technical concepts, tools with some ability to test/troubleshoot or equivalent work experience
Ability to:
- understand and navigate varying goals, deliverables, timelines, and technologies leveraged by our development teams.
- gather the most critical information needed to recommend, develop, and implement a curriculum to train engineers.
- create self-serve content and experiment with bite sized learning for fast adoption and success in partnership with developer advocates.
- instruct and/ or deliver the training content, as necessary.
- lead, influence, and impact people at multiple organizational levels.
- conduct needs analysis, identify new learning resources, evaluate content, and determine ongoing maintenance requirements for program sustainability (technical support and content).
- manage and develop learning roadmaps for varying technologies.
- think strategically in complex environments.
- track and manage issues and risks consistently, transparently, and accurately, be bold and take immediate action to mitigate or remove them effectively.
- establish strong relationships internally and externally to facilitate successful outcomes.
- build Instructor led material which includes but not limited to chapter slides, lab guides, lab setup documents, train-the-trainer collateral, instructor notes and study guides.
- Collaborate with partners and subject matter experts (SMEs) to provide demos, recorded lectures, and assist in building and reviewing eLearning content.
- Expert knowledge and extensive experience of eLearning industry principles, standards, concepts, practices, and systems, knowledge of adult learning theory, scientific approach to training (SAT), instructional design principles (i.e., Six Disciplines, ADDIE, SAM), evaluation of training (i.e., Kirkpatrick), and how to deploy.
- Proficient in Google suite, MS office, RISE, Articulate360, Camtasia, and Evolve tools for developing training content.
- Strong experience using design thinking principles to understand customer needs, test and measure results is preferred.
- Experience in identifying, managing complex group dynamics, and reacting real time to changes in content, priorities, and/or process.
- Proven track record of driving effective communications across all stakeholders, partners, team members to facilitate optimal collaboration and visibility, and accelerate decision-making across programs.
- Strong project/program management experience (i.e., prioritization, planning, attention to detail, organizational skills, and ability to manage multiple projects/tasks) exhibiting solid end-to-end thinking.
- Develops methods for the evaluation of program effectiveness, understanding analytics to assess and evaluate key performance indicators.
- Advanced facilitation skills, including skills to open, narrow, and close large group discussions, manage dialogue between senior leaders and participants.
- Experience working with a learning Management System is a plus.
How you will lead
- Leading initiatives that deliver technical curriculum from initial assessment to understanding the capabilities we want to build, identifying where we start, the plan to get there, and executing on that plan.
- Instilling a mindset of customer-driven innovation, rapid experimentation, and iteration.
- Collaborating with multiple partners, including vendors, global business leaders, finance, HR business partners, SMEs from the engineering community and L&D team members to assess the current landscape and provide learning opportunities that will grow skills and knowledge in line with Intuit’s technology strategy and top priorities.
- Assessing current training materials and approaches, making recommendations to improve learner experience and increase the speed to proficiency.
- Facilitating and coaching in either instructor-led workshops, seminars, or virtual sessions.
- Preparing and training other leaders to facilitate and coach.
- Developing processes and materials for programs as needed considering local and global rollouts.
- Offering business partnership consulting on ad-hoc inquiries from around the company.
- Fostering an environment that generates innovative ideas and encourages smart risk-taking.
- Developing and running events like onboarding programs, developer hackathons, and project demos to celebrate engineering projects, increase morale, collaboration, and innovation across the engineering community and Intuit
To apply for this job please visit jobs.intuit.com.