Training and Development Specialist

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Description:

Reporting to the Manager of IS Education, the Training and Development Specialist I (Principal Trainer – IS Education) delivers learning and organizational development interventions to effectively on-board, train, coach, and measure performance of staff in meeting established organizational goals. Work is focused on developing and delivering systems, workflow and technology training to employees and physicians who use the Electronic Health Record system, specifically Epic and other clinical/reporting systems or technologies on an on-going basis, as well as consulting with staff to provide systems or technology training services to access, revenue, clinical, lab, pharmacy and ambulatory staff.

Duties & Responsibilities

• Identifies development needs within the organization based on requests, ongoing needs assessments, and other indicators such as employee opinion, data or system upgrades. Determines and communicates appropriate intervention based on results of needs assessment.

• Designs and delivers role and skill-based training to a wide range of audiences, up to and including senior executives, as well as small and large groups.

• Develops and maintains training materials, communication tools, videos and eLearning materials available through a variety of sources. Keeps contents up-to-date in a timely manner to ensure employees have most current information.

• Participates in the delivery and content development of organization-wide Epic EMR and other systems and technology training programs including, but not limited to, program design, workflow documentation, curriculum development, and maintenance of training or communication materials in compliance with regulatory requirements, system changes or optimizations, and ongoing quality improvement initiatives.

• Manages pre-and post-learning activities, communications and materials. Provides support to end users and addresses questions or problems as needed.

• Measures and reports on training and system analytics such as attendance, course completion, assessment scores and learning impact, among other things such as system usage rates.

• Continuously updates programs based on feedback.

• Identifies system change management needs via requests, ongoing needs assessment and other indicators such as employee opinion, system metrics or system updates. With support from others, determines and designs development interventions in response to identified needs. Communicates and implements appropriate interventions based on results of needs assessment.

• Consults with leaders on system issues impacting individual, departmental, and organizations performance. With support from others, designs and delivers customized system development interventions to address issues.

• Consults with business partners, delivers individual and team coaching for staff. Exercises independent judgment to address specific issues that require risk assessment in line with organizational system objectives, goals, or policies.

• Works with various teams in the organization to identify, investigate and resolve system concerns and issues.

• Maintains training systems as appropriate including Learning Management System, training-related EMR systems, training repositories including SharePoint and others as needed.

• Successfully complete manager identified, required system training and certifications needed to support assigned applications within communicated timeframes.

• Assists with various special projects and other duties as requested.

Minimum Qualifications

• Any one or any combination of the following, totaling four years (48 months), from the categories below:
  • credit for college training leading to a major or concentration in education or other fields related to training and development such as human resource administration or business administration or closely related fields
    • 30 semester hours equals 12 months
    • 60 semester hours equals 24 months
    • 90 semester hours equals 36 months
    • 120 semester hours or a Bachelor’s Degree equals 48 months
  • credit for college training leading to a major or concentration in fields other than those previously listed
    • Bachelor’s Degree equals 3 years (36 months)
    • Master’s Degree equals 4 years (48 months)
  • work experience as a human resource or training professional
• Two years of professional work experience in the training and development profession 1
• Demonstrated experience developing and delivering systems, workflow & technology training in the Electronic Health Record such as Epic clinical applications.

1 A Master’s degree in education or other fields closely related to training and development (such as human resource administration or business administration) or a Master’s degree with a concentration in these fields may be substituted for one year of such experience.

Preferred Qualifications

• Bachelor’s Degree preferred in Adult Education, Information Systems Management, related information management field, or a clinical area of study.
• Minimum 2 years of professional work experience in the organizational development or training and development profession.
• Demonstrated experience developing and delivering systems, workflow & technology training in the Electronic Health Record such as Epic clinical applications.
• Knowledge of adult learning principles and multiple training environments, computer based training, and blended learning.
• Demonstrated knowledge of system training development and implementation.
• Demonstrated system training delivery skills.
• Ability to manage goals and deadlines while handling multiple projects.
• Ability to consult and interact with various levels of leadership.
• Demonstrated ability to work independently, as well as, in a team environment.
• Demonstrated ability to work on cross-functional project teams.
• Proficient in Adobe Captivate and Microsoft Office applications for the production of training materials.
• Strong presentation, verbal and written communication skills.
• Certification in one or more of the following Epic track(s)/application(s) or related certification area:
  • ASAP
  • Beacon
  • Beaker
  • Cadence
  • Cogito
  • Cupid
  • EpicCare Ambulatory
  • EpicCare Inpatient Clinical Documentation
  • EpicCare Inpatient Procedures Orders
  • Grand Central
  • Healthy Planet
  • HIM and Identity
  • Home Health and Hospice
  • OpTime and Anesthesia
  • Prelude
  • Radiant
  • Resolute Hospital or Professional Billing
  • Stork
  • Tapestry
  • Willow