eLearning Instructional Designer
September 2, 2022
Training and Development Specialist
September 2, 2022
Website AMEX
American Express Global Commercial Services (GCS) is a global leader in the Commercial Payments Solutions space. This exciting and fast-growing business seeks to drive the success of businesses around the world, rooted in the truth that when our business customers thrive, so do we.
The Global Field Enablement team is charged with driving field productivity for our 4,500+ global field Sales and Account Development organization through field training, communications, and effective go-to-market strategies. We’re seeking a passionate Senior Analyst to drive exponential growth in our field productivity through the development and execution of learning and development programs and go-to-market strategies.
Responsibilities:
- Instructional Design: transform content into an engaging and interactive learning experience via multiple modalities, including instructor-led training (classroom and virtual), eLearning, videos, and job aids
- Analyze key business priorities and performance gaps and lead the development and delivery of global learning and enablement solutions that address gaps and drive the success of the sales organization
- Project management: prioritize work and execute multiple initiatives independently with a proactive, structured, and organized approach to work with a strong attention to detail
- Manage inventory of global training assets; ensure materials are compliant and current
- Collaborate across many functional areas (such as sales, marketing, product, risk, operations, and governance) to launch new initiatives
- Collect and analyze data to offer strategic insights and measure the results of each initiative implemented to enhance the sales training experience
Qualifications
- 1-3 years of instructional design experience required; 1-3 years of experience in tele or field sales/account development/support roles preferred
- Strong project management skills (planning, tracking, reporting), including attention to detail and documentation is key
- Experience with Learning Management Systems and Articulate 360 preferred
- Experience delivering information to peers and senior management; Excellent communication, both written and verbal
- Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence
- Innovator – not afraid to challenge the status quo
To apply for this job please visit aexp.eightfold.ai.