Learning and Development Instructor job
January 17, 2024
eLearning Design Specialist Job
January 18, 2024
Website Massachusetts Bay Transportation Authority
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The Senior Instructional Designer is responsible for development of innovative training programs through the creation of instructor-led and online training content. In partnership with the business, analyze product and process information to rapidly develop online learning and blended learning deliverables and tools. Leads projects in a team based matrixed and hybrid work environment as well as independently.
Duties & Responsibilities
- Determine and implement learning strategies/programs including blended learning approaches that meet the changing needs of the workforce, through in-person, virtual, video-based eLearning lessons.
- Produce videos, record learning programs, and design storyboarding.
- Ensure that all training and material meet the standards set within our style guide template.
- Work independently in managing multiple training projects between different client groups to reach expected outcomes.
- Provide editing/quality control for training deliverables and communications.
- Design and develop curriculums and other learning solutions in multiple formats.
- Analyze and communicate the metrics of learning effectiveness; provide feedback and recommendations for ongoing improvement to management.
- Leverage decision-making skills, critical thinking, and reasoning. Proactively resolve problems while exhibiting professional, sound judgment and leadership skills.
- Work with Operations Team members to facilitate in-person and virtual training sessions for new and incumbent employees.
- Become an expert on the Cornerstone learning system and help continuously improve the way we leverage the system.
- Ensure all programs embody and reinforce our cultural values, commitment to Diversity, Equity, and Inclusion.
- Perform all other duties and projects that may be assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.
Minimum Requirements & Qualifications
- Bachelor’s degree from an accredited institution.
- Four (4) years of instructional design experience and expertise in adult learning strategies, including online learning and rapid design principles, or combined work experience and education.
- Experience in curriculum design, training analysis, instructional design, and eLearning development.
- Strong project and relationship management skills are required.
- Strong skills working in a team based matrixed and hybrid work environment as well as independently.
- Superior writing, editing, communication and presentation skills, ability to state issues in a concise, solution-driven manner.
- Ability to quickly establish strong working relationships with all levels of personnel across multiple departments.
- Outstanding organizational skills, attention to detail, project management skills and proficiency in prioritizing/reprioritizing tasks based on changing needs.
- Ability to analyze information quickly, develop curriculum outline and draft training content.
- Ability and experience in working independently to develop training solutions from start (analysis) to end (delivery).
- Experience with Articulate, Captivate, Camtasia, Adobe Design Premium, including Adobe Acrobat X Pro, Photoshop, and Adobe Illustrator.
- Proficiency in Microsoft Office products, including Excel, Word, Outlook, Project, and PowerPoint.
- Experience with a learning management system. Experience with Cornerstone.
- Ability to organize workflow to manage multiple projects and accomplish tasks with follow-through to completion.
- Current knowledge of the latest training technologies and training program design strategies.
Substitutions Include
- A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
- An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
- A master’s degree in a related subject substitutes for two (2) years of general experience.
- A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Preferred Experience and Skills
- Bachelor’s degree from an accredited institution in Education, Communications, or related discipline.
Job Conditions:
- Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
- Ability to provide internal and external customers with courteous and professional experiences
- Ability to work effectively independently and as part of a team (or supervise, if required)
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
- Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
- Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
- Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
Disclaimers and Definitions:
- General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
- Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
- Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
- Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
- Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show, and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, candidates may be allowed to reschedule their interview. In addition, Human Resources may require documentation supporting the request. However, should the candidate need to reschedule, they will need to contact their Recruiter directly by email.
- Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
- On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
- Essential / Emergency Staff: During declared “states of emergency,” employees working in this classification are required to report to work for their assigned work hours or as directed by management.
- ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA’s ADA Unit at 617-222-5751 or hradaaa@mbta.com.
- Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
Employment Benefits at the MBTA
The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:
- Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
- Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
- Retirement: pension or deferred compensation 401(a), plus MBTA contributions
- Tuition Reimbursement (up to $10,000 per year)
- Public Service Loan Forgiveness (PSLF) for student loans
- Commuter Choice Parking Program: pre-tax benefits for parking
- Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
- Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
- Shopping discounts via GovX.com
- Verizon and AT&T service discounts
- And more…
The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.
The MBTA is an Affirmative Action/Equal Opportunity Employer
To apply for this job please visit www.governmentjobs.com.