Manager of Learning and Development job at EF Educational Tours

The EF Tours People Team is seeking a creative, dynamic talent optimization guru who is a strong executor and passionate about accelerating the professional growth of our US sales staff within our Educational Tours (ET) department. Reporting to the Director of Learning & Development, you will work closely with the sales leadership teams to elevate their people practices and create a welcoming, inclusive learning environment for new and experienced staff. In this multi-faceted role, you will partner with and coach the departments’ leaders on talent management strategies while also designing, delivering, and scaling professional skill development programs to meet the unique needs of ET US sales staff.

About You:

• You are passionate about and interested in motivating and coaching people, building trust, and take pride in facilitating others’ career and personal growth.
• You are a strong executor. You are organized, diligent, and motivated by executing on processes and strategy.
• You are energized by identifying opportunities to drive efficiency, working to optimize processes or create them when they don’t exist.
• You can identify, develop, and implement effective learning and development programs that can accelerate the growth of employees in a hybrid environment.
• You have experience working with teams on building team cohesion and navigating team and interpersonal dynamics.
• You are highly influential and can collaborate across different teams, departments, products, and offices.
• You are a trusted advisor to leadership and are approachable to staff at all levels.
• You can provide critical and actionable feedback to staff across various tenures.
• You have a large capacity and the ability to manage and execute on multiple priorities simultaneously.
• You are creative, innovative and have a natural ability to create frameworks and processes for learning.

A Day in the Life of the Manager of Learning & Development:

• Coaching: Leverage tools such as Predictive Index (PI) and/or Gallup StrengthsFinder to support staff on an individual and team level. Support staff and the leadership team through coaching conversations around talent optimization, performance plans, and career moves.
• Facilitation: Advanced facilitation of group meetings, team building, development sessions and change management efforts in support of organizational development. You will engage learners, facilitate dialog, and deliver a variety of content in a live, virtual and eLearning setting.
• Performance Management: Manage performance review and promotion process, including coaching managers on best practices, facilitating high-impact performance conversations with staff and managers, and maintaining and strategically using performance-related data to develop talent mobility and succession plans.
• Curriculum Design/Program Management: Create and implement tools and programs to enable effective development across areas such as: Career Development, Functional Development, Performance Management and Coaching.
• Business Partnership: Partner with stakeholders across our Boston, Denver, and Austin offices, other members of the Learning & Development team and the Sales leadership teams to assess needs and provide content for learning topics, curricula, and solutions.
• Industry Trends: Partner with Learning & Development colleagues and leverage external resources to understand trends in the industry and drive change as needed within the departments to meet the needs of our current and future staff.
• Inclusion: Ensure Diversity, Equity, Inclusion and Belonging in the development of the talent pipeline and develop programs to support under-represented groups in the organization.
• Analytics: Work closely with sales leadership to understand staff/team trends and develop insights from relevant analytics so that we can evaluate and improve professional development, career growth and retention strategies.

Requirements:

• While this role will not directly manage staff, the ideal candidate will have staff management, team leadership, or staff coaching experience
• 3+ years of experience in a Learning & Development or HR Business Partner role is preferred
• Exceptional written and verbal communications skills
• Excellent presentation and facilitation skills
• Highly organized, detailed, and strong execution skills
• Experience in curriculum or program development
• Proven experience teaching, training, and coaching others to success
• Master in PowerPoint, Excel and Canva design skills are a plus
• Certification in Predictive Index or Gallup StrengthsFinder assessments are a plus

Why you’ll love working here:

Work in our beautiful Austin office where you’ll enjoy comprehensive professional development, frequent social programming and employee-run social groups (including our “EFinity” groups: Black@EF, LGBTQ+@EF, Latinos@EF, API@EF, Jewish@EF, Indigenous@EF and Parents@EF).

You can expect:

• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Four weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays
• 25% company match on your 401(k)
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Paid international business travel
• Wellness benefits and a yearly fitness reimbursement
• EF program discounts including travel, language schools, childcare, and more
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Discounts at local venues and businesses
• Compensation: We will consider candidates with a wide range of experience and qualifications for this role. The compensation range for the role starts at $70,000 annually, commensurate with experience.
• This role will be a hybrid role based in the Austin office. For interested candidates based in other locations, relocation is an option.

EF Educational Tours has helped teachers and students discover the world through culturally immersive educational travel for nearly 50 years. For more information, visit www.eftours.com EF Educational Tours is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://careers.ef.com