Website Syneos Health Commercial Solutions
You’re driven, resourceful, and above all else – remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.
Responsibilities
The LMS Administrator is responsible for maintaining day to day administration activities in the SumTotal Learning Management System (LMS). This includes loading /creating course content, creation and modification of learning assignments, audience configuration, curriculum management and reporting. The LMS Administrator will also serve as point of contact for Level 2 technical resolutions within the Commercial Contract Organization. The LMS Administrator will also partner with Selling Solutions Client Services and Field Support Technicians to maintain existing projects and resolve ticket escalations.
Key Responsibilities:
- Day-to-day support and administration of Syneos Health Learning Management System for Commercial Solutions
- Collaborates with stakeholders, ensuring system configurations for project launches.
- Perform LMS quality control duties routinely
- Continuously seek to improve the LMS to meet business needs and improve user experience
- Partner with HR support services and IT to maintain data integrity and good customer service
- Maintain knowledge base documentation, and ensuring best practices are followed by power users
- Create and schedule LMS reports as needed
- Develop LMS content as needed using third party tools like Articulate Storyline.
- Manage LMS ticket escalation through IT Service Desk ticketing systems using email, phone or live one-on-one to resolve issues
- Work independently to identify, troubleshoot, and solve moderate to highly complex user support problems
Please note this a Contract role for 6 months with the possibility to extent.
This is a REMOTE position.
Job Requirements
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
- Minimum of 2-4 years of experience managing LMS systems
- Bachelor’s Degree preferred; additional IT-related technical certifications also preferred
- Results oriented, proactive work ethic and comfort with change is required
- Experience working with or supporting technologies, specifically learning management systems and learning technologies, ideally SumTotal
- Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
- Strong project management skills
- Strong written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
- Demonstrate knowledge of industry with a functional understanding of training development, eLearning development and instructional design
- Strong attention to detail
- Excellent customer service/interpersonal skills
- Functional understanding rational data base languages, web browsers and system plug and play applications
- Intermediate to expert level working with Microsoft Office and Portal Applications like LMS and HRIS, Jasper Studio and MySQL
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.
Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re a part of the big picture. We work hand in hand to guide pre-market development through post-market commercial strategy. Knowledge sharing across advisory groups unlocks the innovation and unique strategies our end-to-end commercialization projects require. Our collaborative mindset means every project is a chance to solve a new challenge, learn from your teammates, become better-rounded, and evolve your career.
WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
To apply for this job please visit commercialcareers.syneoshealth.com.