Learning Development Specialist job at Tekrek Solutions Inc

The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.

Primary Responsibilities:
•Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs
•Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
•Use a disciplined instructional design approach to create meaningful, memorable workflow based learning experiences
•Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
•Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
•Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
•Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data

Required Qualifications
•Bachelor’s Degree in Business, Education, Communications related fields or equivalent work experience in curriculum design
•Minimum of 4 years’ experience developing curriculum content, eLearning programs and virtual learning solutions with a strong focus simulation & workflow development
•Minimum of 2 years in a consumer facing role within a business
•Proficient in Articulate 360, including Storyline 360
•Strong verbal and written communication skills
•Strong organizational skills with ability to manage multiple priorities
•Strong knowledge of eLearning standards and Adult Learning Theory
•Strong attention to detail and analytical skills
•Flexibility navigating change in a fast paced environment
•Experience designing learning solutions for new software implementations

Preferred Qualifications
•Master’s Degree in Instructional Design, Adult Education or related field
•Work experience in a health care and / or Insurance setting
•Prior experience with Genesys for Call Delivery
•Prior experience with Salesforce CRM Lightning
•5+ years in contact center learning and development for Fortune top 50 organization
•Experience developing and managing courses in a LMS
•3+ years of facilitation experience with adult learners
•Experience designing learning solutions for new software implementations

Job Types: Full-time, Contract

Salary: $28.00 – $33.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• salesforce: 1 year (Required)
• GENESYS: 1 year (Required)
• Healthcare: 1 year (Required)
• Training & development: 1 year (Required)

Work Location: Remote