Learning & Development Associate job

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

About the People & Culture Department

The People & Culture Department is intended to help our associates navigate the employment journey here at MSF USA, including our standards of behavior, expectations, safety and security measures, and our code of business conduct, together with a general description of the benefits associated with employment at MSF-USA. We work to assist all MSF-USA employees & staff. Our workplace practices, policies and codes of conduct, and rules of engagement are here to support and protect you, your colleagues, and ensure the organization is functioning at its highest and best capacity.

About the Project

In this role, you should be passionate about helping employees learn and grow. The Learning & Development (L&D) Associate supports the L&D team and will focus on all levels of learning administration management, onboarding administration, and training coordination. The ideal candidate will have experience in employee training and new hire orientation coordination, and administration of a Learning Management System.

ROLES SPECIFIC ACCOUNTABILITIES

Daily Activities & Responsibilities

Reporting to the Head of Learning & Development, the L&D Associate will:

• Partner closely will the Head of Learning & Development to manage the annual learning program calendar
• Plan and schedule HR Orientation training sessions and provide New Hire Orientation and Onboarding materials.
• Manage the employee training request workflow
• Administer the compliance training learning management system (license allocation, course assignment, communications to staff)
• Coordinate and support the development of training programs (instructor-led, eLearning, and virtual), including learning materials and learning assets
• Maintenance ownership for curricula hosted on the MSF Campus intranet
• Support administrative duties required for training activities such as account management, meeting maintenance, etc.
• Engage in projects in support of the L&D team for new programs, deliverables, and workstreams

Behavioral Competencies:

• Develop & Manage Self & Others: Takes ownership of individual growth in order to achieve full potential; recognizes the value of direct reports and helps them develop their full potential while also achieving set objectives.
• Collaboration (People First): Works intra- and/or cross-departmentally to support the goals and overarching strategies of the Center and its strategic plan.
• Feedback (Improve & Innovate): Actively engaged in feedback cycles: Gives and requests feedback to and from peers, supervisors and direct reports about work products, behaviors, values, style, and approaches with a view on how this impacts self, other individuals, and teams.
• Accountability: Follow-through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way.

Work Competencies:

• Project Management: Works effectively on project teams in order to achieve long-term project goals and objectives.
• Problem Solve & Make Decisions: Identifies, analyzes and resolves existing and anticipated problems, using common sense to make timely decisions in order to reach the best solutions for the organization.
• Internal/External Focus: Anticipates internal and external partner’s needs; assesses requirements and identifies new solutions that align with overall goals and objectives of the organization.
• Communication & Influence: Communicates with and influences others to gain agreement and commitment to the strategic goals of the organization.

Background Preferred

DESIRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree or equivalent experience
• 1-3 years of teaching, facilitating educational environments, and/or instructional design
• Strong interest in learning and development concepts and theories (adult learning principles, evaluation methods, etc.)
• A working knowledge with all Microsoft Office Suite and the aptitude to learn new software
• Exceptional written communication and verbal presentation skills
• Experience, presence, and flexibility to work effectively with people at all levels of the organization
• Strong multi-tasking skills
• Ability to learn new programs and processes quickly, self-driven
• Innovative, takes initiative and ability to work independently
• Detailed oriented and administratively strong

Don’t meet every single requirement? At MSF-USA, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Expected to work in a hybrid remote work environment and come into the New York office a minimum of 2 times a week. Peak giving season may require in-office presence three times a week.

No phone calls or emails please. Only shortlisted candidates will be contacted

Application Deadline: October 28, 2023 at 11:59 pm EST

Please note that this position is located in our New York City, NY office headquarters.

Our staff works a hybrid schedule of two days a week in the office, three days remote. The required days are Tuesdays and Wednesdays from January to June and September to December.

In office work attendance during July and August is optional.

Please note that neither relocation assistance nor visa sponsorship will be offered for this position

Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF – USA.

Equal Employment Opportunity and Non-Discrimination

MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF- USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply.

If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us: employment.msfusa@newyork.msf.org. Reasonable accommodation requests are considered on a case-by-case basis.