Learning and Development Specialist Job

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Specialist, Fleet Learning & Development to fill this role. You’ll be responsible for supporting our Holland America Line (HAL) and Seabourn (SBN) brands. This role will play a pivotal role in fostering a culture of continuous learning and professional development within our organization.

The Specialist is responsible for supporting the Fleet L&D initiatives and implementations, including new learning programs, to ensure objectives are met and initiatives successfully implemented. This role must engage and partner with all shipboard Learning & Development Managers (LDMs) for all L&D initiatives, track the required regular reporting and use metrics to support continuous improvement opportunities.

Here’s a summary of what Holland America Line is looking for in its Specialist, Fleet Learning & Development. Is this you?

Responsibilities

• Partner with shipboard and shoreside partners to conduct needs assessments to identify effective learning solutions and best L&D practices.
• Identify and implement consistent L&D operational best practices across brands
• Advise shipboard LDMs on related matters and maintain ongoing consistent, clear, and relevant communication across varied channels
• Develop learning program documentation, shipboard SOPs and practices and find ways to standardize when possible across the group without impacting quality of individual brands
• Build and maintain professional relations with operational department representatives to encourage collaborative partnerships and promptly respond to requests with accuracy and a courteous demeanor
• Oversee the onboarding of newly recruited LDMs through effective training plans creation and execution; monitors performance of all LDMs in partnership with onboard HR Managers and shoreside Sr. Manager
• Develop LDMs to conduct effective onboard needs assessments
• Partner with the Sr. Manager to support the ongoing professional development of the onboard L&D team though meaningful learning and growth opportunities
• Analyze the work environment/conditions to ensure inclusiveness and equity, and avoid unintended impact or barriers to full engagement
• Collaborate with Leadership to develop and maintain L&D Dashboard
• Establish metrics and evaluation methods to assess the impact and effectiveness of training programs
• Track and analyze shipboard L&D Manager reports, provide feedback to formulate improvements, escalate issues as appropriate
• Use metrics and data to identify areas of opportunity
• Research and network internally and externally to keep up-to-date with the L&D trends and technologies to bring forward new ideas and development opportunities for the team and the overall function of L&D
• Provide recommendations for continuous improvement of learning content and program effectiveness, based on feedback from shipboard L&D Managers and other relevant stakeholders.
• Partner with the shoreside L&D team on content creation to support development needs identified
• Conduct Train the Trainer sessions with LDMs and HR Managers for new and updated content

Requirements

• Bachelor’s Degree in Human Resources, Learning & Development, Adult Education or equivalent experience
• At least five (5) years’ experience in Learning & Development capacity
• Hospitality industry experience considered an asset
• Cruise industry experience considered an asset
• Proven experience in instructional design, adult learning principles, and training facilitation
• Flexible to changing priorities and willingness to support global 24/7 operation
• Advanced skills in Microsoft Office Suite (Excel and PowerPoint)
• Familiarity with various learning methodologies, eLearning authoring tools, and multimedia production
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
• High level of attention to detail and overseeing timely and high-quality work under pressure
• Excellent communication and presentation skills, both written and verbal in English
• Proficient in using learning management systems and other related software
• Autonomous, resourceful, collaborative, and adaptive
• Strong analytical and problem-solving abilities to assess training needs and measure training effectiveness
• Strong understanding of the foundation of business partnership and ability to effectively work with and collaborate across all levels of the organization and across various cultures.
• Ability to work effectively in a team-based, collaborative environment
• Ability to collaborate with and manage teams indirectly

This is hybrid position and can be based either in Seattle, WA or Miami, FL

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $55,100.00 to $74,400.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com