Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
The Wealth Management Business Development & Field Training organization supports the Firm’s Financial Advisors by managing the field sales support of non-banking products and the business development functions for our branch network. The Learning Administrator position is the primary point of contact for Wealth Management and the LMS (Learning Management System) support team. The Administrator will coordinate across Wealth Management on Required Training bundles, review progress, coordinate content load to the LMS and lite LMS maintenance. In addition, the individual will help to create a maintenance program for non-required Wealth Management LMS content.
Key Responsibilities:
Day-to-day processing and lite administrative support of the Learning Management System
Manage training bundles and required courses: tracking key milestones, intake of courses, outlining design standards, explaining development requirements and resources to stakeholders, and partnering with vendors
Manage new or existing courses and curricula, including the testing, integration, and evaluation of training content that integrate with the LMS
Manage Employee Requests: removing/waiving courses, marking courses complete, providing accommodations for learners who can’t complete courses, processing extension requests, transcript lookups, deactivation/archiving courses, maintaining rosters and testing
Create course progress and custom reports, including managing proxies, job codes and assignment criteria
Ensure training content is SCORM compliant when uploaded to the LMS
Troubleshoot and problem solve course issues, including facilitating escalations to the HR Tech team
Identify, recommend, and execute on continuous improvements to systems, processes, and tools to enhance learner experience
Participate in training design and development of key content for the Morgan Stanley field
Provide guidance for subject matter experts when considering training assignments and requirements for general learning objectives
Drive review of learning objectives with key business areas.
Participate in Firm-wide project initiatives to improve training processes and system infrastructure
Understand the Morgan Stanley LMS process and train additional individuals as back up
Intermediate to expert knowledge working in Cornerstone LMS or similar
Intermediate experience working with eLearning development tools (examples Articulate, Captivate, Storyline, Rehearsal etc.)
Intermediate experience with data management, data management tools, and reporting
Intermediate to advanced Excel knowledge including pivot tables and macros
Advanced technical problem-solving skills and attention to detail
Beginner to Intermediate experience with Agile development and rapid prototyping
Intermediate to Advanced working knowledge of the Microsoft Office toolset
Competency working within virtual presentation systems (Microsoft Teams, Zoom)
Possess exemplary communication, presentation, interpersonal, organizational, and time-management skills
Establish, maintain, and support strong working relationships
Ability to create and manage multiple projects from inception to completion
Ability to work in an environment with multiple high priority projects
Demonstrates accountability, a strong work ethic, and an eye for detail to promote confidence and trust in their work
Strong visual design acumen or prior graphic design experience a plus
Ability to find better, simpler, and more effective ways to improve processes
Ability to work in a fast-paced environment to meet ambitious deadlines
Collaborative and team-oriented work approach working in an office and/or remote environment
Willingness to travel to Team and Firm meetings and training events if applicable
Ability to be in the office a minimum of 3 days per week
Bachelor’s Degree
Be authorized to work in the U.S. without durational restrictions
Successfully complete background check and pre-employment assessments
Morgan Stanley’s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
t is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Expected base pay rates for the role will be between $85000and $135000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
