The Instructional Designer is responsible for designing, developing and deploying custom eLearning and instructional materials for our call center employees. They will create content for internal and external employees using e-learning authoring tools, electronic media and web-based training (WBT). Deploys training via custom e-learning or virtual training.

• Analyzes business requirements of the departments.
• Works with leaders, trainers, subject matter experts to determine employees’ needs and interests Develops a variety of learning opportunities using blended training strategies.
• Plans and schedules implementation and delivery of training programs for employees in a department setting or in classrooms at the Primerica Learning Center
• Reviews and incorporates learning material in the Resource Center for employees’ use as part of their career development or skill improvement
• Reviews and incorporates web-based training or eLearning programs in the overall design of continuing educational opportunities for employees
• Refines, updates and/or modifies online content to include new techniques/approaches Updates and maintains instructional materials including manuals, PowerPoint presentations and web-based data associated or accompanying eLearning courses
• Participate in monthly QA monitoring program of CSRs to help determine training needs
• Monitor recorded calls and measure compliance with established quality guidelines
• Utilize data to analyze and identify global trends and skill gaps as well as coaching opportunities; give recommendations to optimize customer satisfaction
• Create and develop training materials to address gaps identified
• Partnership with Department leaders
• Consult with department leaders to assess, prioritize and determine learning needs and opportunities
• Planning and Organizing eLearning Projects
• Establish and plan out a development and rollout schedule
• Provides clear and regular communications regarding scheduling, project requirements etc.
• Protects the company’s authority to do business by complying with legal and ethical standards, policies and procedures Performs miscellaneous duties as required

• College degree in Education, Instructional Design, Business or related field or equivalent work experience.
• At least 3-5 years of experience designing and developing instruction, specifically 3 years of experience designing and developing eLearning.
• Storyboarding, writing and developing content. Demonstrated proficiency in eLearning design based on the application of adult learning theories and strategies.
• Must be Proficient with Articulate and Microsoft Office products (Word, Access, Excel and PowerPoint). Functional experience using or knowledge of the Adobe eLearning Suite (specifically Dreamweaver, Flash and Photoshop). Basic functional knowledge of Adobe Acrobat and Reader, HTML, JavaScript, and other related programs.
• Examples of previous work must be shared
• Must have excellent organization, planning and time management skills with the ability to lead and drive multiple projects concurrently through completion.
• Excellent verbal and written communication skills. Should have knowledge of graphic design practices.
• Dedicated to providing exceptional Customer Service
• Call center customer service a plus
• Knowledge of life insurance a plus.
• Bi-lingual a plus

Yes

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Savings Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events