Instructional Designer Job

MassHealth is seeking qualified applicants for the position of Learning and Development Instructional Designer in the MassHealth Learning and Development Unit. The Designer will design and develop e-learnings, training guides, PowerPoint presentations, and other curriculum materials and communications to support the training of MassHealth Eligibility workers. The Designer will update existing MassHealth Operations training programs to align with adult learning principles, in response to Policy, System and procedural changes. The Designer will develop and manage e-learning courses within LMS. The Designer will collaborate with the Learning & Development team, Policy, Systems and Operations for the creation, vetting and deployment of training to meet current and future operational needs.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Design and develop curriculum for Operations training using a variety of communication delivery methods including instructor-led training (ILT), virtual instructor-led training (VILT) and web-based training (WBT). Materials may include student outlines, handouts, facilitator guides, performance exercises, evaluations, activities, job aids and all other required artifacts. Evaluate existing courseware to measure its effectiveness and implement improvements.
• Design and deploy e-learning modules in LMS. Manage updates and periodic review of existing e-learning modules.
• Analyze training requests from MassHealth Policy, Systems and Operations teams. Develop a plan and timeline to create instructional design documentation; products may include, but are not limited to, instructional systems design and documentation, storyboards, narrative scripts, graphics, textbooks, tests, and scenario props. All designs shall adhere to the standards set by the ADDIE model.
• Collaborate with Learning & Development Liaisons, Managers, and other members of the Learning & Development Team, in the development of curriculum, job aids, e-learnings and other content as needed.
• Partner with Subject Matter Experts from Learning & Development and other internal departments to understand and translate complex policies, procedures, and systems from various internal sources into simple, understandable training and communications materials using plain language.
• Participate in development meetings, UAT sessions, demonstrations, etc. to fully comprehend the impacts of initiatives and updates on worker training.
• Format materials into department approved designs.

Required Qualifications:

• At least 3 years of experience in training design (create, customize and find the right solution to engage and improve performance).
• Proficient in Microsoft Office
• Proficient in course authoring and publishing software
• Excellent written and verbal communication skills.
• Exceptional Time Management skills.
• Ability to manage multiple projects simultaneously.

Preferred Qualifications:

• Strong relationship building skills.
• At least 3 years of experience using Adobe eLearning Suite (Captivate, Articulate, Rise, Storyline, etc.) or similar e-learning development software.
• Experience in LMS administration and management preferred.
• Knowledge of MassHealth Policies and Eligibilities preferred.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About MASSHEALTH:

To improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life.

For more information about our agency and programs please visit: www.mass.gov/masshealth

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!