Instructional Designer job

Tacoma Public Utilities (TPU) is looking for a skilled Instructional Designer. Under the direction of the Training & Performance Optimization Manager, this position would support the design and development of training for the Customer Services Division of TPU. The Instructional Designer will collaborate with all divisions within TPU to collect requirements and produce a variety of training materials including eLearning, videos, graphics and documentation.

Ideal Candidate:
The ideal candidate will lead the needs assessment, design and development of training materials to deliver information related to policies, procedures, best practices, and program implementations for Customer Service’s staff. They should have proven collaborative skills, stakeholder and subject matter expert management experience. They will have a broad set of design skills and ability to use software such as Articulate 360, Vyond, Canva, and Learning Management Systems.

Primary Duties:

• Conduct needs assessments based on identified department needs
• Align programs with the organizational goals and vision of the department
• Design and develop sustainable eLearning using best practices in adult learning and agile training development
• Build strong relationships with subject matter experts and stakeholders to ensure a successful project delivery
• Update existing training to meet current training expectations
• Provide input in the selection of training and development materials
• Consider how this organization structures the career process of employees and ties career development into succession planning and/or strategic planning
• Participate with management to improve the organization’s visioning, empowering, learning, and problem-solving processes
• Provide organizational change management support to Customer Services projects

This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!

City of Tacoma Commitment to Diversity and Inclusion
Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.