Learning & Development, Associate Director
August 18, 2022
Instructional Designer – job post
August 18, 2022
Website Kustomer (Meta)
Kustomer – now part of Meta – helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omni-channel conversations, intelligent automation and easy, no-code customization to adapt to change.
This role is perfect for someone with a passion for creating training materials that engage, excite, and motivate learners! In this role, you’ll build product-based and thought leadership learning experiences for Kustomer’s customers–helping them to level up their skills with the platform and the CX industry.
You have a keen eye for converting learning objectives into simulations, online courses, webinars, exams, assessments, and virtual and live classes to meet program objectives. You are comfortable managing multiple, fast-paced projects in a collaborative, dynamic environment with a passionate extended team.
Instructional Designer, Kustomer Responsibilities:
- Design, create, and publish training content and courses for external clients.
- Create engaging eLearning & instructor-led courses by partnering closely with cross-functional teams across the business.
- Apply instructional design expertise while adhering to a consistent learning content strategy.
- Draft learning objectives and modules of content that ensure mastery of learning objectives, including but not limited to knowledge checks, exercises, scripts, storyboards, simulations, or games.
- Design blended learning solutions that maximize learning efficiency.
- Understand current learning needs and gaps to research, recommend, design, and implement training and development initiatives.
- Drive, track, and manage learning content development projects within required timeline.
Minimum Qualifications:
- Experience creating instructional resources (e.g. job aids, graphic organizers, instructor guides, etc.).
- Experience developing and narrating video learning content using Adobe Premiere and/or Camtasia.
- Experience engaging in-person and virtual training presence.
- Experience sourcing and partnering with cross-functional SMEs to compile content for learning projects.
- 3+ years experience developing learning content using adult learning methodology with at least half of that time spent working on technical training projects.
- Experience independently managing projects end-to-end using the ADDIE or SAM models.
To apply for this job please visit www.metacareers.com.