There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

Key Responsibilities:

The Senior Staff Representative, Instructional Designer position is responsible for designing and developing learning interventions, including instructor-led and eLearning courses using Instructional Systems Design (ISD) Methodology. Leads the design of training resources needed to effectively train employees within a diverse footprint (brick and mortar, remote, and contract employees) of the organization.

• Develop eLearning, instructor led, blended learning and virtual training materials, including facilitator support guides, end user guides, and other learning activities as needed for assigned training projects
• Facilitate sessions with subject matter experts and stakeholders to ensure the accuracy of course content and train-the-trainer classes with facilitators
• Work independently and on teams with other designers and facilitators to craft training materials, acting in the role of lead designer, when needed
• Build performance measurement tests and evaluation instruments to measure and report the efficiency of training
• Ensure consistency and compliance in training programs
• Practice core4 values in all operational processes and procedures
• Provide instructional design leadership to vendor designers
• Provide leadership to design project teams

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• BA/BS degree or equivalent work experience required
• 3+ years of learning design and development experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), Articulate 360, Photoshop
• Excellent written and verbal communication skills
• Strong organizational and project management skills with ability to meet deadlines
• Possess strong quality decision-making skills
• Must be flexible, handle change and ambiguity well, have strong organizational skills, and should be creative and solution-oriented
• Capable of multitasking, prioritizing tasks, and meeting deadlines
• Review evaluation data to assess the effectiveness of training programs and implements recommendations for improvements
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of United Airlines and United’s Operations
• High level of business acumen and maturity, self-driven and confident in own abilities, yet willing to take direction, and work with others

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.