eLearning Consultant Job

About the Location

About the Job

• Partner with business units to determine needs as they relate to learning (both current and future state).
• Lead the design and development of learning solutions for different areas of our business (Stores, Distribution Centers, Home Offices).
• Manage projects and influence change.
• Create solutions that are adopted with measurable impact to the business.

• Lead the design and development of learning materials (i.e., posters, job aids, eLearnings, ILT, etc.) with an agile/flexible mindset.
• Manage multiple projects and priorities with overlapping timelines and project deadlines across multiple businesses (Stores, Distribution Centers, Home Office).
• Demonstrate flexibility and effectively manage changes in project scope, timelines, and priorities.
• Work collaboratively with HR and business partners to help determine and build appropriate training solutions that increase effectiveness.

• Develop a working knowledge of all aspects of the business and draw on the professional expertise of subject matter experts for content development. Maintain an understanding of key business objectives, metrics, and strategic plans of the organization.
• Facilitate delivery of programs, courses, workshops, onboarding events and activities. Virtual and in-person.
• Update and modify existing training materials based on best practices, policy/procedure/product updates, organizational changes, or for continuous improvement purposes.
• Revise and rewrite content to shape it for learning needs. Ensure content quality, accuracy, readability, and effectiveness.
• Respond in a timely manner to team and business partners with solutions to problems and requests.
• Create implementation plans for programs, ensuring high-quality participant experience, ongoing program sustainability and cost-effective use of resources.
• Evaluate the impact and use analytics and trends to modify or improve programs.
• Foster collaboration by contributing to the work of their peers by sharing resources, feedback, best practices, and innovations
• Influence business partners and end users to adapt to change.
• Travel up to 25%, including overnight and/or international travel, as needed.
• Other duties as assigned.

• None

• BA/BS degree in Instructional Design, Adult Learning, Human Resources, Business or related field preferred.
• 3 – 4 years related instructional design and/or learning and development experience, or equivalent combination of education and experience.
• Field retail, corporate retail and/or distribution experience preferred.
• Ability to organize and manage multiple projects and deadlines.
• Ability to work under tight deadlines in a fast-paced, dynamic environment that demands high quality, creativity, and consistency.
• Must demonstrate excellent client service skills, going out of their way to anticipate and meet client needs and optimistic and enthusiastic about they do.
• Anticipate and adapt to the changing needs of the business.
• Must possess a passion for learning and continuous improvement; must stay current with learning principles, trends, and technologies.
• Ability to collaborate with cross-functional teams and respond to requests from other parts of the organization.
• Knowledge and experience developing eLearning courses, creative concepts, scripts and storyboards.
• Critical thinking and problem-solving skills. Ability to identify, distill, and synthesize key concepts from complex subject matter.
• Ability to establish high level of credibility quickly; appropriate confidence to gain the trust and respect of business leaders, key stakeholders, and learners.
• Ability to gain an in-depth understanding and analyze key business strategy goals, and challenges to effectively support the organization.

• Oral and written communication skills.
• Computer literacy and technical expertise with graphic design and eLearning authoring software.
• Experience with Articulate 360 (Storyline and Rise) Adobe Creative Suite 5 (CS5) helpful.
• Must have experience with Microsoft Office.

About the Culture
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don’t already live in the Phoenix area here’s a guide to the area: Welcome to Phoenix Guide