Application Support Specialist

Position Summary:

Indio Management is seeking a Application Support Specialist to join our growing team. Reporting to the Director of Strategic Operations and Support, the Application Support Specialist genuinely embodies servant leadership and enjoys assisting others in reaching their true potential! The priority of the Application Support Specialist is the oversight and management of designing, creating and conducting training programs that will boost employee workplace performance in alliance with the Indio Management core values. The Application Support is responsible for performing training needs assessments, creating, and delivering curriculum and learning materials and for managing all phases of learning, development, and training interventions.

Essential Job Functions

• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers. Develops unique learning and development programs to fulfill workers’ specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials. Presents training and development programs using various forms and formats including group discussion, lecture, simulations, virtual, and videos. Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. Evaluates program effectiveness through assessments, surveys, and feedback. Maintains knowledge of the latest trends in training and development. Performs other related duties as required.
• Deliver high-impact, succinct, rich content to drive learning transfer of all company training programs and initiatives (sales, customer service, leadership, systems, and solutions).
• Develop professional, creative, innovative curriculum for all in-person training and eLearning.
• Advance training curriculum in-step with industry trends, innovation and technology.
• Maintain in-depth knowledge of all Indio Management systems and programs.
• Maintain in-depth understanding of industry (conferences, seminars and networking).
• Continually develop as subject matter expert. Cross-train through attending meetings, shadowing, interviewing, etc.
• Conduct training needs analysis. Develop training recommendations and coordinate training support for team members/teams.
• Conduct one-on-one training/coaching as needed..
• Construct and communicate all training documentation, including training agenda, training, training recaps, Help Desk tickets, and other training communication.
• Consistently evaluate training effectiveness. Solicit feedback and refine and/or develop new training curriculum as needed.
• Administrate and ensure compliance and engagement of Learning Management System.
• Act as a liaison between onsite and Property Management, transparently communicating operational strengths and opportunities for enhanced revenue potential.
• Collaborate with marketing and revenue management to ensure understanding of performance expectations.
• Schedule travel in accordance with department practices, company guidelines, and budget.
• Adhere to all company policies, procedures and business ethics.

Required Skills and Experience

• 2+ years of experience in Training/Education/Mentorship required
• Prior previous property management experience required
• Experience with Resman, Grace Hill, Yield Star property management software highly preferred