Learning Experience Design Manager job

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it’s set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

McDonald’s has an incredible and exciting opportunity for a Learning Experience Design Manager on the Global Learning & Development team. In this role, you will be part of the Global Learning Design and Technology team during a period of unprecedented innovation and advancement.

As a Learning Experience Design Manager, you will work closely with the Director of Learning Design and Technology on assigned projects and will help to drive innovation and efficiency to meet the Learning Transformation Strategy. This includes driving innovation and efficiency in the design and development of global, modern learning experiences that drive behavior change through immersive, engaging experiences and preparing the content for global deployment in over 12 languages. All this to enable performance excellence in McDonald’s restaurants every day resulting in engaged employees delivering delicious food and feel-good customer experiences.

Responsibilities

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

• Partner with Director of Learning Design and Technology to drive innovation and efficiency in the design and development of learning experiences
• Lead Learning Experience Design Consultant(s), and possibly contractors and vendors, in creating and delivering high-quality, high-impact, innovative, human-centered learning solutions that can be scaled across global markets
• Manage the design and development timeline and budget for a program, including how it fits into the larger deployment timeline
• Manage stakeholder expectations and feedback throughout the program lifecycle, including communicating the short- and long-term design strategy for a program
• Collaborate and consult with business and learning partners to reach project goals, manage adhoc requests, get to know our learners and how they experience and utilize our learning resources, and identify learning needs that align with the enterprise strategy and McDonald’s values
• Influence adoption of design processes and changes
• Gather, analyze, and leverage data from multiple sources to identify user trends and improvement areas
• Curate and organize content in a logical and engaging way to make learning resources easy to find and navigate
• Develop and coach team member(s) to help them reach career goals and continue to grow their skills, setting them up for success in their current and future roles
• Review documentation to ensure the documentation is free of grammar and branding issues, key messaging is conveyed in a logical, concise manner, and wording and structure tells the story effectively
• Take part in course reviews and testing to ensure quality and that solution addresses the business and behavioral objectives
• Share subject matter expertise on instructional and experience design theory, modalities, content, implementation, engagement, and learning strategies with team and others to build reputation as a trusted advisor in creating immersive, effective learning experiences
• Network externally, research, and experiment with leveraging emerging industry best practices, methodologies, and innovative solutions that enhance and reimagine the learner experience

**Open to remote candidates, requires ~50% travel to Chicago HQ**

Qualifications

• Experience in learning experience and instructional design across different learning modalities (ILT, eLearning, virtual, performance support) with a proven track record of excellence and positive business impact
• Experience with scenario/project-based and game-based learning design
• Experience applying change management and marketing strategy to engage learners a plus
• Experience working cross-culturally with global colleagues at all levels of the organization
• Excellent social, communication, and presentation skills; demonstrated ability to tell a good story
• Solid influencing, negotiation and facilitation skills to champion and maintain collaborative relationships and trust with clients, peers, and other key partners
• Exceptional project management skills on complex and evolving work; ability to manage multiple projects, including stakeholders, and deliver results within tight deadlines
• Experience with the software development lifecycle to create and implement digital solutions a plus

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.