Instructional Designer job

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a Instructional Designer do?
The Instructional Developer is responsible for the planning, design and implementation of eLearning opportunities for Card product and service offerings. You’ll work with Product and SMEs to determine the audio-visual content needs for our products. You’ll work with the eLearning specialists on the team to develop and promote course creation standards. You will partner with SMEs to translate complex information into simple, polished, and engaging eLearning or Micro Learning courses, simulations and videos. You should possess strong eLearning, leadership, verbal communication skills, and demonstrated ability to work in a fast-paced development environment.

What you will do:

• • Support strategy for planning, creation, management and deployment of eLearning content
  • Effectively communicate and collaborate with other content creators to ensure a unified tone, style and voice across all content
  • Creates/Revises/maintains eLearning and Microlearning’s using Articulate 360 and Camtasia
  • Work with project team to design and develop SCORM compliant eLearning courses
  • Apply product-specific knowledge, using skills in graphic design, instructional design, writing, and editing.
  • Manage all aspects of the development and project lifecycles.
  • Analyze and translate technical and functional designs into user friendly client learning material.
  • Master the department selected style guides and department procedures.
  • Identify requirements, scope and estimation of work.
  • Determine timeline and reporting progress to project sponsor. (Product Manager/Product Owner)
  • Utilize online resources. (e.g., applications, databases, and test environments)
  • Transform complex, unorganized or unstructured data into usable information.
  • Manage every aspect of the daily work associated with a project.
  • Create final content for client-facing documentation.
  • Outline proposed deliverables or indicate where existing deliverables will change.
  • Ability to interact with all levels of an organization

What you need to have:

• Experience with adult learning theory
• 2 or more years’ experience with eLearning development tools including Camtasia, Captivate, and Articulate 360.
  • 2 or more years’ experience using instructional design methodology.
  • 1 or more years’ experience formulating eLearning strategy for product offerings
  • Understanding of content analysis, modeling, design, and structured writing.
  • Experience with screen capture and screen editing tools for importing into other sources. (Flare, Word, PowerPoint)
  • Strong verbal and written communication skills
  • Ability to participate in Agile meetings and translate initiatives to training impacts and requirements

What would be great to have:

• • Experience with Learning Management Systems specifically Cornerstone
  • Related banking industry experience in platforms, banking applications, payments or online financial solutions.
  • Bachelor’s degree in Instructional Design, Technical Communications, Professional Writing, English, or Journalism preferred.
  • Equivalent work experience may be substituted for degree

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.