Learning Experience Designer Job

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Global Professional Services Talent Development is seeking an experienced learning development professional to design, develop, and implement learning experiences and programs for a variety of practice areas that enable our employees to grow, develop, and contribute to company growth.

This role is responsible for the successful design and delivery of learning experiences for the Global Professional Services team. A trusted advisor and partner to the business, the Senior Learning Experience Designer draws on deep program design/facilitation experience, learning development tool skills, and solid business acumen to develop innovative learning and development programs that produce measurable impact and support the talent pipeline of a fast-paced, high-growth company .

Communication and organizational skills are core to this role. Success in this role will involve partnering closely with subject matter experts, project managers, and other stakeholders to define learning objectives and create impactful learning experiences for our employees that impact measurable results. The ideal candidate will have experience in designing and developing a variety of learning experiences, including e-learning courses, instructor-led training, and blended learning programs. The ability to work quickly and effectively in ambiguous and quick-moving environments will be needed

This role will have a significant impact on Salesforce’s Global Professional Services by establishing and enhancing global talent development priorities, partnering with business leaders, and attracting and retaining exceptional talent.

Responsibilities:

• Collaborate with business stakeholders to understand and address their development needs, identify appropriate sponsorship, and ensure alignment with organizational goals.
• Provide strategic and operational support for the design and delivery of cutting-edge learning programs, including budget, vendor, and stakeholder management.
• Conduct needs assessments to determine training requirements.
• Design and develop engaging and effective instructional materials in a variety of modalities, including eLearning modules, instructor-led training, job aids, and performance support tools.
• Use instructional design methodologies and techniques to ensure that training is aligned with learning objectives and effective in achieving desired outcomes.
• Collaborate with subject matter experts to ensure the accuracy and relevance of training content.
• Develop and implement specific evaluation and assessment tools to measure the impact of learning programs on business results, ROI, talent pipeline, and employee behavior.
• Drive continuous improvement, innovation, accountability, and scalability of learning initiatives.
• Develop and maintain learning assets, curriculum, and talent development best practices that align with organizational goals and values.
• Partner with external vendors as needed to manage budget and vendor agreements.
• Mentor and coach colleagues, emerging designers, leaders, and talent development practitioners across Global Professional Services.
• Manages multi-stakeholder projects as needed, including developing project teams, managing priorities, and delivering results.
• Stay up-to-date on the latest trends and best practices in learning and development, and apply them to the design and delivery of learning programs.

Qualifications and Skills:

• ~10 years of progressive learning and development, instructional design, or organizational development within large organizations.
• Deep knowledge of leadership and organization development, change theories, learning models and best practices, instructional design strategies, and learning assessment.
• Extensive experience designing and developing learning programs and courses in multiple modalities, including high-touch, face-to-face, and live online using a variety of technologies.
• Broad organization leadership development and coaching experience.
• Ability to establish a strong presence with stakeholders at all levels
• Strong communication, influencing, and stakeholder management skills
• Demonstrated ability to translate business strategies into critical, practical talent development initiatives.
• Excellent written, presentation, and interpersonal communication skills
• Experience utilizing learning development tools such as Adobe Captivate, Articulate Storyline, Adobe Creative Suite, or other authoring tool expertise.

Leadership Characteristics:

• INNOVATION – Develop creative approaches that drive results
• INTEGRATION – Makes decisions that take into account the whole picture of Salesforce and the broader industry
• MANAGING AMBIGUITY – Produces high-quality work even with incomplete information
• DRIVE RESULTS – Drives results even under tough circumstances
• RESOURCEFULNESS – Finds creative solutions to roadblocks
• COLLABORATION – Builds and leverages strong working relationships across all of Salesforce
• DEVELOPMENT – Invests in own development and looks for opportunities to develop and coach others
• GROWTH MINDSET – Approaches obstacles as an opportunity to develop and learn
• IMPACT – Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .