Instructional Design Consultant job

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responsible for producing high quality and innovative learning solutions and experiences for internal and external users of the organizations various programs, products, solutions, processes and services. Works closely with groups across the organization and clients to analyze, organize, design, develop, produce and maintain content for learning solutions that are appropriate for the culture and level of expertise of the users. Requires an understanding of industry best practices of instructional design and the application of adult and blended learning.

What Part Will You Play?

• Working on documentation and training platform builds to include Client Implementation, Conversions, Deconversions (Procedures, Training Flashes, Curriculum Builds, etc.) for end users (Training Execution and End Users). Updating the agent training portal
• Collaborates with internal and external clients on projects by determining the need for complex learning solutions, materials, and media, and the review of the developed learning solution. Develops complex learning solutions for learning platforms such as instructor led, self-paced, interactive eLearning, webinars, job aids, videos, scenarios, and blended solutions using interactive scripts and storyboards based on industry best practices, policies, and procedures. Collaborates with the multimedia graphic designers to ensure learning solutions meet the identified learning objectives. Maintains existing materials to ensure content accuracy, readability, and effectiveness. Occasionally reviews learning solutions developed by less experienced Performance Support Designers and provides feedback to ensure industry best practices and effective design strategies are applied.
• Completes needs assessments and strategic learning assessments to create the basis for learning solution development and identifies the Knowledge, Skills, Abilities (KSAs), competencies, and training needs required to develop clear instructional, learning, and performance objectives for the target audience. Researches training topics and the interviews of users and/or Subject Matter Experts (SMEs) to develop learning solution content in alignment with instructional design strategies. May provide guidance and assistance to less experienced Performance Support Designers when completing assessments.
• Manages multiple learning solution projects with competing timelines to include maintaining project materials and providing status reports to higher level designers and/or management throughout the project lifecycle. Makes recommendations to prioritize work based on competing timelines.
• Coaches and develops others by reviewing work produced by less experienced designers and providing feedback to improve instructional design knowledge and advance skills.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s Degree
• Relevant Experience or Degree in: Associate’s degree in Instructional Design or related field and six or more years specialized training or professional experience in lieu of Bachelor’s degree.
• Typically Minimum 4 Years Relevant Exp

Work experience in instructional design, training, or communications

Preferred Qualifications

• Bachelor’s Degree
• Bachelor’s degree in Instructional Design or related field
• Typically Minimum 4 Years Relevant Exp
• CTT+
• Instructional design, training, or communications with a minimum of 2 years in the financial services industry

What Are Our Desired Skills and Capabilities?

• Attention to detail, Strong oral and written skills, Exceptional listening skills, Ability to articulate, Ability to work with a wide range of personalities and various levels of leadership, Proficient at multi-tasking, able to articulate thoughts, think outside the box, make sound decisions, be a self-starter, strong work ethic, able to prioritize, be flexible.
• Also knowledge in the use of Rise 360, Captivate, Google tools, working with various platforms such as WebEx, Google Meets, Skype, etc.
• Be tech-minded in the sense of understanding the end user tools enough to know when to speak up and ask questions to assist with the documentation of how to best utilize the system.
• Skills / Knowledge – A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity – Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision – Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Writing Skills – Write clearly and succinctly in a variety of communication settings and mediums; can get the message across with desired effect
• Project Management – Plan, organize, motivate, and manage multiple projects, resources, and timelines simultaneously
• Adult Education – Knowledge of adult learning techniques

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.