Learning Experience Designer job

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America’s Best Midsize Employers 2023! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

This position creates learning experiences that embody the best of adult learning strategies for PSCU, our financial institutions, and their account holders. Complete complex design projects and lead instructional design initiatives through the application of best practices in blended learning. Understand client needs and wants, and fit solutions into existing infrastructure and surrounding landscape.

Role Responsibilities

• Design and develop technical and soft skill learning solutions based on learner needs to achieve desired learning outcomes.
• Create online learning materials using authoring and content management tools, such as Articulate 360 and Camtasia.
• Create instructor-led and on-the-job training materials using Microsoft Office products.
• Establish and communicate education requirements and learner-friendly elements for company products and solutions.
• Serve as project manager for instructional design efforts.
• Collaborate with key project stakeholders to deliver optimal learning solutions.
• Gather, assimilate, and dispense instructional design/training project information through a partnership with internal stakeholders and L&OD staff.
• Ensure a high standard of instructional integrity is maintained throughout the development of learning projects.
• Conduct Train-the-Trainer sessions for new instructor-led classes.
• Advise internal stakeholders and L&OD staff on instructional rationale.
• Assist in the creation and maintenance of departmental Standard Operating Procedures.
• Perform other duties as assigned.

Role Requirements

• Bachelor’s Degree in Education, Adult Learning, Instructional Technology, User Experience Design, Interaction Design, or Business Management, or equivalent combination of education and experience required.
• Experience translating written content into visual descriptions, graphics, and simulations required.
• Experience writing storyboards and scripts for use in eLearning required.
• Three (3) years of training and development experience, including needs analysis, task analysis, scenario-based program development, training delivery, and performance consulting preferred.
• Experience in the financial industry preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust, and Diversity, Equity, & Inclusion
• Knowledge of instructional design best practices, such as needs assessment, analysis, behavioral objectives, and competencies
• Teaching skills via traditional classroom training, virtual training, and eLearning; Understanding of adult learning principles; ability to learn new technology and apply it to business needs
• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
• Ability to work effectively with remote teams
• Organizational skills with the ability to manage multiple tasks and projects at one time and meet deadlines
• Strong customer service skills with the ability to interact professionally and effectively with stakeholders from all departments within and outside the company
• Analytical and interpretation skills
• An understanding of, or ability to learn, the financial services industry, payments industry, and credit union Industry
• Ability to design effective performance measurement and evaluation strategies
• Decision-making skills with the ability to investigate and weigh alternatives and select a course of action that provides the greatest benefit to the organization
• Creative thinking skills with the ability to ask the needed big-picture questions that lead to process and team improvements
• Time management skills with the ability to prioritize and schedule daily activities for efficiency
• Problem-solving skills with the ability to look for root causes and implementable, workable solutions
• Personal computer experience should include working with Microsoft Word, Excel, PowerPoint, and Outlook at an intermediate level
• Ability to “think on their feet” and tailor design and delivery of classroom learning as needed
• Must have a track record of producing accurate work, demonstrates attention to detail, and reflects well on the organization
• Ability to travel as needed to successfully perform position responsibilities

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:

$56,600.00 to $93,400.00

*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

• Beautiful, state-of-the-art campus
• Endless opportunities for advancement
• Competitive wages
• Generous paid time off and paid holidays

Our benefits package includes:

• Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
• Dental and Vision
• Basic and Optional Life Insurance
• Company Paid DisabilityInsurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Legal Plan
• Pet Insurance
• Adoption Assistance Plan
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Mental health and Well-being: Virtual mental health support and resources
• Tuition Reimbursement
• Wellness program
• Back-up child care program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

PSCU is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a PSCU location, employee attentiveness and cooperation with PSCU Employee Safety Workplace Protocols is critical.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster and the “EEO is the Law” Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

PSCU is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.