Learning Management System (LMS) Administrator job at CommUnityCare Health Centers

Administers and maintains the organization’s Learning Management System (LMS) to meet all regulatory compliance needs, ensure data accuracy and integrity and to support the learning needs of the organization

Responsibilities:
Leads the development and administration of the learning management system (LMS) to ensure orientation, education, and competency records are complete and accurate.

• Develops and maintains the associated templates and learning pathways within the system to ensure orientation, education, and competency records are complete and accurate.
• Enrolls and/or assigns team members in the appropriate courses in the LMS.
• Manages all aspects of the LMS system which includes, but is not limited to, importing course content, course approvals, post‐tests, and the evaluation process to ensure tasks are completed within given timeframes.
• Develops interactive, online training modules in collaboration with content experts.
• Sets and maintains security roles and access levels.
• Evaluates business requirements related to using and configuring the LMS.
• Analyzes, identifies, and communicates LMS system and business requirements to vendor.
• Maintains data integrity rules and processes for the LMS, such as course descriptions, course or class changes, and instructors.
• Investigates and resolves any data or system inconsistencies or discrepancies.
• Creates and updates training requirements in the LMS.
• Leads the establishment, documentation and enforcement of registration, scheduling, and cancellation policies and procedures.
• Accurately tracks new, deleted, and revised items in the learning management system including assessments.
• Maintains all LMS instructor course materials and provides support related to document control system requirements.
• Processes course updates and monitors user access for monthly usage reporting.
• Audits compliance and certification requirements.

• Provides ongoing technical support to the learning management system.
• Provides training and technical support to users, supervisors, and others who interact with the learning management system.
• Generates, analyzes, and distributes data reports.
• Works with educators to ensure proper setup and system support for complex learning activities within the LMS.
• Participates in department meetings and continuing education opportunities.
• Ability to work assigned hours, and occasionally outside assigned working hours as needed.
• Performs all duties in an ethical manner consistent with the organization’s mission, vision, and values.
• Demonstrate a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of the organization.

Thorough knowledge of and proficiency in the use of Windows based PC system, a range of software packages, including Microsoft Word, Excel, Outlook, and PowerPoint, and Abode Acrobat Professional is required;

• Knowledge of online learning and web‐based applications;
• Knowledge of principles and practices of staff orientation and education;
• Knowledge of and proficiency in research, analysis and reporting methods;
• Knowledge and skill in current office procedures and practices, including operating general office equipment (computer, fax machine, scanner, etc.);

• Skilled in problem solving and decision making;
• Ability to provide clarification and feedback;
• Strong attention to detail and data accuracy;
• Strong ability to give clear direction and sequence information verbally, so others can follow and understand;
• Ability to effectively prioritize multiple tasks and deadlines, with flexibility and capacity to identify and administer competing operational priorities in a changing environment with creativity and resourcefulness;

• Ability to manage multiple projects that are complex in nature and broad in scope;
• Ability to manage group dynamics ;
• Ability to write and speak effectively, clearly, concisely and professionally;
• Ability to effectively communicate with vendor’s software support staff regarding system specific issues

Ability to simultaneously handle a large and diverse number of technical tasks and issues with tact, cooperation, and persistence;

• Ability to provide technical guidance to team members and leaders;
• Ability to ensure high administrative and service quality;
• Ability to define issues, interpret data and define options;
• Ability to create forms and letters, compile reports and various information regarding business operations, administration and other projects, as required;
• Ability to edit documents and standardize procedures;

• Ability to produce and maintain accurate records and systems;
• Ability to manage information effectively;
• Ability to maintain flexibility and adjust to changing conditions;
• Ability to work with minimal supervision; and
• Ability to demonstrate promptness, dependability and attention to detail.

Qualifications:
MINIMUM EDUCATION: Bachelor’s degree in computer science or related field.
PREFERRED EDUCATION: N/A
MINIMUM EXPERIENCE: Two (2) years’ experience with online learning management systems and strong working knowledge of elearning
development tools
PREFERRED EXPERIENCE: Four (4) years’ experience with online learning management systems, learning development or instructional
design, within the healthcare industry. Successful record of building effective learning experiences in the form of self‐paced eLearning
curriculums, assessments, infographics and other materials.