The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

Where you Come In
The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.

• Designs and develops learning solutions for both new hire and existing associates to support role-based organizational needs
• Conducts needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
• Uses a disciplined instructional design approach to create meaningful, memorable learning experiences
• Selects appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
• Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
• Creates high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
• Identifies and validates content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
• Evaluates the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
• Prepares facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct “train-the-trainer” sessions to ensure effective delivery and engaging learning experiences
• Facilitates content when and where as appropriate
• Manages annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders

Required Qualifications – What it takes to Succeed.

• 5+ years’ experience developing curriculum content, eLearning programs and virtual learning solutions
• 3+ years of facilitation experience with adult learners
• 2+ years in a consumer facing role within a business
• Proficient in one or more of the following Camtasia or other video tool, Adobe Captivate 8.0 (and above), Microsoft 365, Storyline 3 and Articulate Rise
• Strong knowledge of eLearning standards and Adult Learning Theory
• Strong verbal and written communication skills
• Strong organizational skills with ability to manage multiple priorities
• Strong attention to detail and analytical skills
• Flexibility navigating change in a fast paced environment
• Travel up to 20%

Preferred Qualifications

• Bachelor’s Degree in Business, Education, Communications or related fields
• Master’s Degree in Instructional Design, Adult Education or related field
• Proficiency designing virtual Instructor-Led training using Zoom
• Proficient project management skills
• 5+ years in contact center learning and development
• Experience developing and managing courses in a LMS

Additional Information

This position will be subject to travel up to 20%.

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.