Sr. Learning Technology Administrator job at Sherwin-Williams

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

CORE RESPONSIBILITIES AND TASKS

Global Learning Management System Administration and Development:

• Serves as lead administrator for global CBG (Consumer Brands Group) LMS platforms.
• Design and maintain LMS user interface look-and-feel across multiple delivery platforms, including mobile with responsive design, web development, including HTML coding and design.
• Design and support multiple global portals or Sub Learn Centers
• Manage the LMS training administration functions, including entry of all training courses, managing enrollments, group automation and rule creation, communication messages, participant tracking, development plans, running reports, etc.
• Design and maintain data integrations for employee accounts, Single Single-On, set/adjust/maintain system parameters, add/delete administrative permissions within the LMS.
• Coordinate the LMS content administration, including user interface, assessments, surveys, certificates, etc.
• Support deployment/upload of WBT courses, assessments, evaluations, and certificates.
• Understand and maintain LMS system standards, policies, and procedures.
• Provide first-level help desk support for the Learn Center.

• Troubleshoot LMS issues reported by end-users, training administrators, and provide technical support where appropriate.
• Escalate issues to appropriate IT teams.
• Monitor usage and performance of the LMS.
• Help plan and coordinate LMS upgrades as required.
• Ensure availability of appropriate LMS reporting.
• Work with other departments/teams to manage integration and data transfer between the LMS and other applications such as the internal HR database.
• Monitor and maintain quality assurance process to ensure the accuracy and integrity of all information and data residing in the LMS.
• Monitor Oracle Learn Cloud system enhancements and inform Training and HR teams regarding the impact of these enhancements.
• Assist staff in configuring and running reports for tracking training and development for their local office; assist managers in running reports for tracking development for their direct reports.

Cloud Software Platforms Administration and Support:

• Function as a lead system admin for the following platforms: Monday.com, Smartsheet, MindTickle, Highspot, Rustici Content Controller, and Oracle Learning Cloud, etc.
• Monitor the multiple learning site email accounts and provide user support and training for each cloud platform for internal and external users.
• Data analysis and reporting of training and attendance metrics, including data merges from multiple systems and building concise executive level reporting.

Sales Excellence instructor-led training coordination:

• Collaborate with instructors and stakeholders to manage communication and tracking via the Learning Management System and other means.
• Track employee attendance and ensure Learning Paths are updated and course completion is accurate for Pre & Post Course web-based training.
• Reporting via MindTickle & Oracle HR Cloud for any necessary reports regarding training; provide any additional Ad-hoc reporting as required.
• Utilize data for any research, training history review, new employee training recommendations.
• Support division communication relative to learning & development (i.e., changes, new programs, etc.)
• Provide division survey support as needed.

Event planning, logistics support, and communication:

• Serve as a key member of the National Sales Meeting Event Team responsible for event coordination, logistics, travel, and attendee communication.
• Assist with budgeting and oversee invoicing/PO creation in Coupa for external vendors.
• Partner with HR Business Partners to approve any special attendee requests and implement these updates in the NSM registration system.
• Manage National Sales Meeting schedules and communication via mobile app or email to attendees.
• Collaborate with the event team, hotel staff, and vendor partners to ensure a successful event.
• Design, collect and report on attendee feedback surveys.
• Attend National Sales Meeting to oversee attendee registration, resolve attendee hotel and travel queries, and provide support and administration where needed.
• Attend high-impact Dealer Shows to support sales for Orgill, Do It Best, United and others as needed.

ADDITIONAL RESPONSIBLITIES ANDTASKS

• Design and create feedback surveys and reports for learning events.
• eLearning module development using Storyline, Rise, and MindTickle as needed.
• Attends meetings and training events as required.
• Serve as training meeting and event coordinator.
• Stays informed of new and emerging trends in learning technology and communication.
• Look for ways to improve processes, efficiency, and drive shareholder value through cost reduction/sales efficiencies.
• Complete required paperwork/reports on time. This includes but is not limited to mileage tracking, expense reporting, etc.

POSITION REQUIREMENTS

Required:

• Bachelor’s Degree or 5 years work experience

Preferred:

• Bachelor’s Degree Bachelor’s in technology, business management, communications, human resources or related field

Required:

• Experience in developing web sites/ LMS administration or similar cloud-based application design and support
• Strong knowledge of web design methodologies and tools
• Demonstrated ability to develop innovative, creative, and highly interactive design solutions in eLearning environments
• Excellent written and verbal communication with various levels of mid to senior level management
• Proficiency with Teams, Zoom or similar web-meeting based platforms
• Advanced proficiency with Office 365 tools including but not limited to Excel, Word, PowerPoint, Teams, OneDrive, SharePoint, Forms, etc.
• Experience administering, designing, and supporting social and content management systems.
• Strong attention to detail, critical thinking, and analysis skills.
• Excellent teamwork, verbal and written communication (including the ability to explain technical concepts in non-technical terms), as well as project and time management skills are essential
• Knowledge of AICC, SCORM, and xAPI standards and implementation

Preferred:

• Proficiency with any of the following software:
  • HTML editing and design tools such as Adobe Dreamweaver
  • Adobe Creative Suite experience a plus
  • Articulate 360 tools
• Experience with MindTickle or Highspot System administration

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.