Instructional Designer Remote Job

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 900 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

There are 4 positions open

Hiring Manager: Michele Gillen

The Epic Instructional Designer is dedicated to supporting the learning and development needs of our organization, its members, and business operations by developing written documentation, training curriculum, and other supporting material hosted in OCHIN’s Learning Management System and used in live (in-person and virtual) courses, on demand (eLearning-based) courses, webinars, and other coaching sessions.

Essential Duties

• Effectively implement training to OCHINs Learning Management System (LMS) through evaluation, editing, and testing
• Facilitation of learner content
• Set and maintain the highest standards through the design lifecycle (scope, research and analysis, design, development, and launch) to include rapid pilot tests and feedback sessions at all stages
• Consult with Stakeholders to identify learner needs gaps, align, and execute on learning outcomes, learner experience design, and timelines to meet business goals
• Provide an intentional balance of instructional modalities to optimize the adult leaner experience (tutorials, digital interactives, user guides, audio and video scripts, story boards, navigational text, quizzes, tests, etc.)
• Create engaging, inclusive, and adaptive learning material for OCHIN team members at all levels
• Continually raise the development bar by seeking automation where appropriate and the most current solutions in learning-based design, tools, and systems
• Present Corporate Training data and strategies as well as launch trainings to Leaders and Staff during huddles, Leadership meetings, and other OCHIN events
• Assist with the mentorship, onboarding, and training of OCHIN internal Interns
• Maintain knowledge of Learning trainings with an emphasis in a minimum of one of the core areas, with the ability to back up a secondary:

o Clinical / Ambulatory / Dental

o Practice Management/Patient Access

o Professional Billing / Revenue Cycle/Hospital Billing

o Reporting

• Design and maintain courses, including identifying key learning objectives, developing interactive, scenario-based learning experiences, and knowledge checks such as quizzes and competency exams for all of Learning Division including but not limited to Install Training, ESA Content, Grant/HCCN, Enhancement Pack/Service Pack/Client Pack.
• Create and maintain written deliverables including step-by-step user guide documentation, facilitator guides, learner workbooks, video/audio scripts, and other materials all of Learning Division including but not limited to Install Training, ESA Content, Grant/HCCN, Enhancement Pack/Service Pack/Client Pack.
• Create and maintain interactive and non-interactive video content for all of Learning Division including but not limited to Install Training, ESA Content, Grant/HCCN, Enhancement Pack/Service Pack/Client Pack.

·Time Allocation:

o EPS/CPS/SPs- 25% (Flexing based on operational need)

o Training Development and Enhancement (Training Guides, Job Aids, Training Slide Decks, E-Learnings, Documentation Development)–55% (Flexing- higher at beginning of projects)

o Training/Special Projects (ie. Cures)- 10%

o Admin- 8%

o Learning/Special Projects- 2%

Travel based on operational need to support the OCHIN collaborative

• Bachelor’s degree in a related field, or equivalent experience to meet the needs of the position
• Certifications in instructional design, curriculum development, performance improvement, project management as appropriate
• Minimum 2 years’ experience developing training content, such as PowerPoints, interactive exercises, facilitator guides, etc.
• Minimum 2 years’ experience developing technical and/or strategic written documentation.
• 2+ years’ experience with the clinical, practice management, reporting and/or billing functions and workflows of an ambulatory clinic preferred
• Currently accredited (or equivalent) in OCHIN workflows in one of the following core areas:
• Ambulatory/Clinical/Dental/Acute
• Practice Management/Patient Access
• Revenue Cycle/Professional Billing/Hospital Billing
• Reporting
• Experience with Epic applications and/or NextGen applications preferred
• Formal Trainer Credentialing, Certification or Proficiency in any of these applications preferred
• Demonstrated ability to operate within ambiguity and to navigate, organize, and prioritize tasks including those with short turnaround times.
• 3+ years’ experience facilitating in classroom (in-person or virtual) adult learning content, including the ability to:
• Utilize current adult learning principles and practices
• Experience facilitating and continuously improving high quality, learner focused programs, using engaging delivery techniques to achieve appropriate learning outcomes
• Maintain Learner engagement by delivering content utilizing strong interpersonal and communication skills
• Demonstrated experience in Articulate 360 and Storyline plus one or more of the following instructional design software: Vyond, Camtasia, Lectora, Captivate, Adobe Creative Suite (InDesign, Illustrator, and Photoshop), and related SCORM compliant production tools.
• Experience with Moodle, Cornerstone and edX is required, experience with Paylocity is a plus
• Experience in working in a high growth, innovative healthcare or technology organization preferred.
• Must have excellent interpersonal, organizational, communication, and customer service skills

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.