Technical Trainer

Responsibilities:

• Conducts business applications training (software rollouts, new hire, continuing education and productivity training) using the appropriate methods best suited to obtain the required outcome (e.g., e-learning, web-based learning, mobile application learning, podcasting, virtual classroom, videos, tutorials, and traditional classroom)
• Enages with multiple types of job roles (i.e. sales, construction, operations, finance) and SME’s in a way that ensures systems applications training is viewed as a value add – i.e. helps employees to perform at a higher level – vs. simply knowledge on how to use the system.
• Writes, edits, and proofreads various types of training and vendor materials (end-user documentation, video, eLearning, user tips, and more).
• Experienced in delivering SCORM-compliant courses, ensuring a clean visual aesthetic that is consistent with company branded standards.
• Collaborate with end users to understand unique requirements based on role, business unit, and office location, and offer training solutions that are adaptable to those needs.
• Produces ancillary training documents to support all forms of learning including quick reference guides, job aids and manager toolkits.
• Designs training curriculums to provide initial instruction and build skills.
• Creates logical rollout and training plans.
• Updates and maintains existing learning content to ensure that learning programs are current and relevant.
• Works with functional leaders to determine student roster and works with Learning Technology Specialist to enroll students in courses.
• Works with Learning Technology Specialist and tracks ongoing training efforts and produces timely reports to functional leaders and Director of Learning & Development.
• Develops in conjunction with Director of Learning & Development and SME’s a scorecard to measure the effectiveness of the complete suite of learning interventions deployed.

Qualifications:

• BA degree preferred + 5 – 7 Years experience in business applications system training in a dynamic and fast paced environment.
• Significant experience in adult learning facilitation and content design.
• Strong listening skills.
• Advanced Writing Skills (grammar, clarity and consistency)
• Strong understanding of adult learning with the ability to transform complex ideas and materials into consumable parts.
• Highly organized and capable of successfully advancing multiple projects at once.
• Proficient in authoring tools and knowledgeable in SCORM-compliant courseware methodology.
• Proficient in Microsoft applications including Outlook, Word, Teams, and Excel.