Website Neighborly
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As an Instructional Designer/Trainer on the Neighborly Customer Solutions (NCS) team, a typical day for you will include:
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Instructional Designer/Trainer at NCS will collaborate with call center partners to help them understand NBLY, our various brands and their offerings, platforms and solutions, and our franchise offices. This role develops and delivers training to partners and their employees to optimize customer interactions and conversion rates, driving revenue and creating world-class experiences.
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Collaborate with call center partners to understand their needs and develop training programs for various learning styles.
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Design and deliver engaging training content across multiple modalities including instructor-led sessions, webinars, eLearning modules, and videos.
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Ensure new call center agents are equipped with in-depth knowledge of company values, customer service standards, brand procedures, and system protocols.
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Develop training modules focused on product and service offerings, selling skills, customer handling techniques, and problem-solving skills.
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Continuously monitor call center agent performance and measure training effectiveness through assessments and data analysis.
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Utilize your expertise in adult learning models (Agile, ADDIE, Dick & Carey Models) to create impactful training programs.
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Collaborate with stakeholders and SMEs to identify training needs and ensure all materials are accurate and high-quality.
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Design templates and master files for training materials, including instructor manuals, rubrics, and other facilitator tools.
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Stay up-to-date on industry trends and best practices in call center training.
Bring your skills and be inspired to achieve success.
(Required qualifications)
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Experience: Minimum 3 years of experience developing and delivering training programs, preferably in a call center environment.
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Preferred Experience in home services and contact/call centers.
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Preferred Experience with Creative Cloud, graphical layout, and digital audio.
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Demonstrated experience creating reference or training materials.
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Skills:
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Self-motivation, proactive problem solving, and high desire for order and details will be required to thrive in this role
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Proven ability to create engaging learning content for diverse learning styles and career levels.
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Strong understanding of adult learning principles and instructional design methodologies.
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Excellent communication, collaboration, and presentation skills.
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Experience using authoring tools such as PowerPoint and Word.
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Ability to work independently, manage multiple projects, and meet deadlines.
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A passion for creating positive and productive learning experiences.
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Sense of humor
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Education: A bachelor’s degree in Training & Development, Instructional Design, Human Resources, or a related field.
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Schedule / in-office requirements:
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Remote or Hybrid (Waco, TX)
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15% Travel
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Bring your goals and be enabled to reach them.
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Competitive Pay: Commensurate with experience
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Schedule: Full time Monday – Friday 8 AM – 5 PM
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Benefits: Check out our benefits offeringshere
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Financial Benefits: Equity and annual bonus opportunities
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Perks: Paid time off, Paid holidays, Recess breaks, wellness programs, and more!
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
Not the right opportunity for you?
To apply for this job please visit neighborlybrands.wd1.myworkdayjobs.com.