Training Manager Job

RapidScale is a dynamic and innovative technology company formed from the merger of a public cloud Managed Service Provider (MSP) and a private cloud service provider, both owned by a telecommunications parent company. The company aims to capitalize on this unique fusion by cross-selling and upselling services across all entities. The collective revenue of the public and private cloud companies is projected to grow fourfold by 2030, with a balanced approach of 60% organic growth and 40% growth from strategic M&A activities. RapidScale maintains strong partnerships with industry leaders like AWS, Azure, and other channel partners.

Team Overview:

As a Sales Training Manager, you’ll be joining the Sales Operations team to help achieve their goals of supporting the revenue team. This can be accomplished in the form of sales process support, reporting, training, as well as coordinating various areas of the business. In an effort to provide the tools needed for sales team members, sales operations will collaborate with multiple departments, from marketing to project management to engineers, to ensure roadblocks to closing revenue are overcome.

Responsibilities

• Provides nationwide Sales Training support for RapidScale and RapidScale Powered by Logicworks
• Develops knowledge of development plans for Sales teams, including objectives, competency / certification, definition and evaluation procedures and appropriate timelines accounting for prioritized team needs
• Assesses knowledge and skills of team members through observation, interviews, and surveys.
• Considers needs / findings when determining training subjects, content, and delivery techniques.
• Executes consistent and well-integrated training for various groups, including:
  • New hires,
  • Experienced sales staff,
  • External training vendors and facilitators,
  • Sales partners and channel companies / agents.
• Conducts classroom, field, and online / remote sales training sessions.
• Distributes training aids such as instructional material, handouts, evaluation forms and visual aids.
• Collect feedback from trainees and managers about training courses
• Report on impact of training programs (e.g., sales achieved)
• Liaise with external trainers or industry professionals and organize seminars
• Maintain updated records of training material, curricula, and costs
• Conduct all facilitator prep work, including the timely distribution of materials; communicate with learners to ensure they know dates, times, locations, and pre-work expectations; arrange the room; and prep any documentation and handouts.
• Schedule course events (i.e., provide input into monthly training calendar, reserve training room(s), setup online sessions, build in LMS, write communication(s) to learners
• Remain current on relevant policies & procedures, and other internal documentation in the Learning Center and Learning Management System (this includes attending key meetings and periodically checking in with stakeholders across the company)
• Recognize common problem topics or activities within the curricula and coordinate with the Learning & Development team to develop a recommended strategy for improving curricula design, materials, and/or facilitation strategies
• Enthusiastically collaborate and brainstorm with fellow L&D team members to increase team knowledge of training products and tools, as well as to grow peer relationships and effectively work together as a whole
• Collaborate with Subject Matter Experts (SMEs) or internal team members to design, develop, and implement creative learning solutions that ensure mastery of learning objectives and learner retention

Attend workshops and webinars on various components of design, development, instruction, and facilitation

Minimum:

• BA/BS Degree in a relevant field plus 6 years of experience, or a MS degree plus 4 years of experience, or 10 years of overall experience without a college degree

• Experience working with major cloud platforms such as AWS and Azure is highly desirable.
• Previous experience with mergers and acquisitions and an understanding of telecommunications industry dynamics would be advantageous.
• Excellent communication skills, both written and verbal, as well as an executive presence

High energy and drive

Preferred Experience:

• Experience in a sales position or sales engineering a plus
• Familiar with the various components of Instructional Design, the ADDIE model (Analysis, Design, Development, Implementation, & Evaluation) and eLearning software (e.g., Articulate, Rise, Camtasia, etc.), and the evaluation process (Kirkpatrick method or such).
• Conducting skills gap analyses to identify areas of improvement.
• Designing training curricula within time and budget constraints
• Producing physical and digital educational material (e.g., videos and case studies)
• Dynamic public speaking and presentation skills with the ability to improvise and pivot direction in the classroom when necessary.
• Proficient in MS Office applications such as Word, Excel, and Outlook, and PowerPoint; knowledge of Google G-Suite.

Strong project management skills with demonstrated ability to manage multiple projects or priorities at once.

What’s In It for You?

Life comes at you fast sometimes. When it does, it’s good to be with a stable company like Cox that has amazing resources but maintains the friendliness of a startup. With our best-in-class benefits and award-winning employee culture, you won’t have to sweat the small stuff. Here’s a little peek at some ways we help:

• We’re on your side. Our pro-sales culture honors and respects what you and other salespeople contribute to our continuing success at Cox.
• We want our people to succeed, plain and simple. We’re all about professional development, continuing education and helping your career grow (often on our dime!).
• Our innovative culture provides us with a roadmap to keep ahead of the competition, and our excellent reputation with clients in our industries reflects that.
• At Cox, we foster a culture of integrity and fairness, which we generously recognize and reward.
• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
• At Cox, we believe in being transparent – please click on this link ( Cox Benefits Overview ) to learn more about our amazing healthcare benefits.
• 10 days of free child or senior care through your complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 8% company match.
• Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that, and even offer paid hours to do so.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Free internet, premium cable and smart home automation in applicable markets.

We all love our pets-whether they walk, crawl, fly, swim or slither-and we’re happy to supply insurance for them as well.

With benefits as diverse as our employees, you’ll find a plethora of options, giving you the freedom to make the best choices for you and your family.

USD 88,300.00 – 147,100.00 per year

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.