The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Utilizes innovative design techniques and programs to relay content ranging from simple, just-in-time training to in-depth technical curriculum.

Responsibilities

The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.

Primary Responsibilities

• Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs
• Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
• Use a disciplined instructional design approach to create meaningful, memorable learning experiences
• Facilitation of training sessions
• Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
• Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
• Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
• Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
• Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
• Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct – train-the-trainer – sessions to ensure effective delivery and engaging learning experiences
• Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders

Required Qualifications

• Undergraduate Degree or equivalent work experience in related field
• Minimum 4 years of experience developing curriculum content, eLearning programs, and virtual learning solutions
• Proficient in designing virtual Instructor-Led training
• Strong knowledge of eLearning standards and Adult Learning Theory
• Experience assessing training using data validation/assessments
• Strong verbal and written communication skills
• Strong organizational skills with ability to manage multiple priorities
• Strong attention to detail and analytical skills
• Flexibility navigating change in a fast-paced environment

Work-At-Home Requirements

• At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Master – s Degree in Instructional Design, Adult Education, or related field
• Proficiency in Adobe Captivate 8.0 (and above), Photoshop, Audition, Articulate, and/or Camtasia
• Proficiency in Adobe InDesign
• Proficient project management skills
• 5+ years in contact center learning and development for Fortune top 50 organization
• Experience developing and managing courses in a LMS

Covid-19 Vaccine Policy

According to Humana – s COVID-19 policy, vaccination and masking is required regardless of vaccination status (with exception for eating and drinking) for associates working in a clinical setting where patients receive care (e.g., pharmacy retail locations, clinics, home care). The policy only requires the primary series alone (first and second vaccine). Boosters are encouraged, but not required. Associates have the option to request an accommodation for medical, religious or other personal needs.

Additional Information

• As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
• If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40