Senior Learning and Development Specialist job

The Senior Learning & Development Specialist develops, coordinates, and implements a variety of comprehensive professional development programs aligned with our mission and strategic initiatives; evaluates training effectiveness and performs professional-level work to promote and support our culture of learning.

Program Areas include:

• On-site and virtual-live employee professional development
• Professional development via higher education (Tuition Assistance Program)
• Organizational culture orientation for new employees
• Work-unit team development
• Training resource partner for role-specific technical trainers in Operations & Customer Service
• Learning Management System and course logistics

The Senior Learning & Development Specialist will report to the Manager, Learning & Organizational Development.

As a member of the Valley Metro’s Human Resources team, demonstrates the Agency’s Core Values of Whatever It Takes, Team Player and Positive Customer Care/Service in performance of daily duties.

Valley Metro exists to connect communities and enhance lives. Valley Metro does this by planning, building, operating, and maintaining a safe, regional, multi-modal transportation system.

Valley Metro is an Equal Opportunity/Affirmative Action employer.

Bachelor’s Degree in Organizational Development, Training and Development, Instructional Design, Human Resources, Public Administration, Business Administration, Adult Education or a closely related field

Five (5) years of professional level experience in learning and organizational development to include three (3) years of experience in eLearning design and virtual delivery using modern instructional technology such as Camtasia, Captivate, Articulate, WebEx, or similar software

An equivalent combination of education and appropriate experience may be considered.

Desirable Qualifications:
Certified Professional in Learning and Performance (CPLP)
Learning and development experience in a centralized human resources department

Licenses and Certifications:
Valid Arizona Driver’s License

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Consults with internal stakeholders to conduct needs assessments, evaluate and make recommendations for learning and development solutions

Partners with departments regarding training needs, delivery, and scheduling requirements

Customizes courses when needed to meet department needs. Assists departments with finding role-related technical and professional development learning resources

Applies principles of adult learning and industry-standard instructional design methods to conduct needs analysis

Develops and designs highly engaging and interactive learning solutions, content and materials to address skill and knowledge gaps; and evaluate training effectiveness

Applies industry-standard instructional design methods to develop eLearning and deliver virtual learning using instructional technology such as Camtasia, Captivate, Articulate, Photoshop, WebEx, etc.

Assists with the Tuition Assistance Program and collaborates with higher education partners from colleges, universities and technical trade schools to administer workforce development solutions

Manages course logistics and resources necessary for scheduled training courses including Learning Management System, classroom space, needed audio visual equipment, etc.

Develops and implements communication plans for training initiatives; markets training and development opportunities to staff

Oversees and delivers assigned training; continually monitors the effectiveness of programs; recommends new approaches to improve, update or enhance services offered

Stays up-to-date with current tools, trends and techniques in performance consulting, adult learning theory, cognitive theory, engagement and workforce development

Performs other and similar related duties

KNOWLEDGE & SKILLS:

Knowledge of:
Principles of adult learning and its application in the development of training solutions
Project or program management responsibilities
Industry-standard instructional design methods and techniques of curriculum development
Principles and practices of group dynamics and human behavior
Trends in professional development and leadership training
Copyright restrictions regarding the development and delivery of training programs;
Training resources and providers within the community
Learning Management Systems and a variety of technology-based delivery platforms that support learning and development
Statistical methods applied to training assessment

Skills in:
Planning, developing and implementing value-added training and development programs
Applying industry standard methodologies, principles, and practices related to adult learning, instructional course design, and training delivery
Conducting and facilitating effective training sessions both in person and virtually
Presenting information clearly and concisely to various audiences
Establishing and maintaining effective working relationships internally and externally
Monitoring and evaluating training programs to determine effectiveness
Maintaining learning management system (LMS) to ensure accurate employee training records, track training needs and collect evaluation results
Proven use of evaluation strategies that effectively measure impact of learning using Kirkpatrick’s model for training evaluation
Excellent interpersonal, written communication, problem solving, collaboration and analytical skills as well as the ability to work with highly confidential information
Demonstrated ability to be a team player by recognizing other team member’s unique skills and perspectives, creating a collaborative culture by being positive, respectful and friendly and by being honest and acting with integrity
Demonstrated ability to provide positive customer care and service by listening, anticipating and seeking to understand our internal and external customers’ needs, making the customer feel valued and providing high-quality service every time
Demonstrated ability to influence and collaborate within work team and with peers both inside and outside the organization
Ability to work on multiple projects in a fast-paced, high-energy environment

Physical Demands:

Mobility to work in a typical office setting and use standard office equipment; vision to read printed materials and a computer monitor; hearing and speech to effectively communicate in person or over the telephone to large groups. Ability to lift up to 20 pounds; to stand or sit for long periods of time and to work a keyboard for an extended period of time. May travel to other agency sites within the Valley.

Positions in this class typically require: grasping, talking, hearing, seeing, sitting, standing and repetitive motions.

Accommodation may be made to some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Work Environment:

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.