LMS Administrator Job

The Provider Education team develops learning resources for contracted providers to help them work more effectively with Blue Shield and promote member satisfaction. The Learning Systems Administrator, Experienced will report to the Sr. Program Manager, Provider Education. In this role, you will manage and execute implementation and delivery of internal and external learning resources including webinar events, eLearning courses, videos, and job aids to ensure the right people receive the right training at the right time.

Your Work

In this role, you will:

• Schedule, set up, run, and serve as technical host during webinars for external provider audiences (100+), and occasionally for internal staff
• Load and update content to Adobe Learning Manager LMS and set up and run reports from the system
• Pull lists for training from internal databases using specified criteria and create requests for list pulls as needed
• Send training announcements, webinar invitations and follow-up emails via Salesforce Marketing Cloud
• Provide guidance to subject matter expert (SME) webinar presenters and panelists including virtual presentation tips and how to use webinar technology
• Maintain the Provider Education team’s master training schedule including event and rehearsal dates, and webinar statistics such as attendance and registration rates
• Maintain and monitor the Provider Education mailbox and respond to inquiries or forward emails to the appropriate teams for follow-up
• Serve as a liaison between Provider Education and the Continuing Medical Education (CME) vendor, guide their annual contract updates, and track CME expenditures
• Update and maintain the Provider Education internal SharePoint site

QUALIFICATIONS
Your Knowledge and Experience

• Requires a college degree or equivalent experience
• Requires 3 years of prior relevant experience as a Webinar Producer, LMS Administrator, Training Coordinator, or related role
• Proficiency using Microsoft Teams Webinars or similar live webinar platform is required
• Proficiency using Microsoft Excel is required
• Experience working with Adobe Learning Manager or other LMS
• Experience performing SQL queries and executing scripts is preferred
• Experience using Salesforce Marketing Cloud is preferred
• Experience editing SharePoint sites is preferred
• Excellent written and verbal communications and collaboration skills
• Adept at explaining technical considerations to non-technical people
• Strong organizational skills
• Ability to maintain multiple projects simultaneously while adhering to set timelines
• Experience in the healthcare industry is a plus

Pay Range:

The pay range for this role is: $66,770.00 to $93,390.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate’s experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we’re going to do and by acknowledging and correcting where we fall short.
• Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

• Hybrid – In a business unit approved office a few times per year to 3 days per week, on average

• Office – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:

Office Environment – roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.