Learning Systems Administrator job at Crisis24

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Learning Systems Administrator

Position Summary

The Learning Systems Administrator will be tasked with numerous functions providing overall support to the training division in a dynamic, multifaceted, and fast-paced corporate environment.

Job Responsibilities Include, but are not limited to:
The Learning Systems Administrator will be tasked with numerous functions providing overall support to the training division in a dynamic, multifaceted, and fast-paced corporate environment.

The following are basic functions and responsibilities of this role:

• Administrative support of Learning Management System (Absorb)
• New hire enrollments and profile setup
• Elective course enrollment requests from Agents
• Preemptive enrollment in required licensing courses
• Course progression management upon successful completion of assignments
• System troubleshooting requests (locked accounts, password resets, “broken” courses, etc.)
• Client requested training reports for contracted Agents
• Approves Supplemental Training Record requests for non-Crisis24 sponsored training
• Manage Connect/Intranet training content and LMS connection
• Create courses in the LMS and troubleshooting course features
• Implementing platform administration guidelines
• Collaborate with the Platform administrator to ensure the integrity of the LMS
• Run quality assurances procedures.
• Operations Center Support
• Organize new hire orientation with stakeholders
• Facilitate training enrollment and progression in-person for Ops Center Specialists
• Support Virtual Training Events
• Be a point of contact for attendees if they have technical issues logging into Teams, Zoom, or Instructor Led LMS feature
• Ensure instructor is prepared and supported for virtual seminars and third-party instructional sessions; especially if they are unfamiliar with the system
• Record attendance of seminars for record keeping
• Training Reporting and Record Keeping
• Training Coordinator would build “dead” courses for non-GardaAcademy training to track attendance and deliver on-demand to clients or management
• Support incident reporting and response justification by compiling relevant coursework into professional report (ie. Bundling any Defensive Tactics, Arrest, Deescalation training events in a report after a Use of Force Incident)
• Updates Agent portfolios and Crisis24 Company biographies with new qualifications or professional development
• Work with the platform administrator to design custom reporting aligned with business objectives/operations requirements
• Unify content branding and delivery across teams and divisions (first GIO/PSD then IRM & CSC)
• Ensure Seminars, PowerPoints, and e-Learning SCORM development has branding continuity across delivery method
• Stays up to date with Garda and Crisis24 Branding and Marketing requirements. Updates content as needed

QUALIFICATIONS

• Competency working in Absorb Learning Management System (or similar)
• Experience working with eLearning development tools (Articulate, EasyGenerator, etc)
• Competency working within virtual presentation systems (Microsoft Teams, Zoom, Google Meet, etc)
• Strong visual design acumen or prior graphic design experience
• Experience using Microsoft Suite/Office 365 (Word, Excel, Power Automate)
• Experience in creating and managing simultaneous projects from inception to completion
• Strong technical problem-solving skills and attention to detail
• Strong verbal and written communication skills
• A natural curiosity that results in continually finding better, simpler, and more effective ways to use tools and achieve results
• 2-3 years related experience

Additional Benefits

• Medical, Dental, Vision, and Life Insurance, Competitive 401k
• Employee Assistance Program (EAP)
• Paid time off
• Professional development assistance

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws