Learning Management Systems (LMS) Specialist job

Responsibilities:

• Have current IAT Level II Security+ CE information assurance certification to perform LMS administrative functions in accordance with DoDD 8570.01-M, Information Assurance Workforce Improvement Program. DoDD Baseline Certifications can be found: DoD Approved 8570 Baseline Certifications – DoD Cyber Exchange
• Provides the university with the administration, delivery, and content management of online courseware and technical online course support for faculty and students using the learning management system
• Coordinates and continuously improves LMS admin processes and activities cross-functionally to create best possible learning experience for the users
• Resolves actions for LMS technical support to students and/or faculty regarding the LMS
• Keeps current with external LMS trends and developments and applies learning to improve LMS processes
• Keeps current of new feature releases and determines how those changes impact the LMS and university processes
• Creates roles, securities, and permissions associated with LMS access
• Creates and manages user structures including the creation of user groups
• Identifies future strategic development opportunities for the LMS as well as organizational needs and requirements for new LMS solutions or integrations
• Assists the review, testing, and implementation of LMS updates and enhancements
• Develops and executes quality assurance and performance testing
• Publishes courses and ensures those courses are appropriately cataloged and learners have the proper access
• Monitors successful completion of courses and looks for negative trends that could indicate any potential issues with the course
• Analyzes course reporting data and recommends strategic direction to management
• Generates and interprets system reports, generalizes findings, and makes recommendations for process and utilization improvements
• Proactively analyzes data to identify trends and uses this information to improve learning and development programs
• Works to ensure LMS content is backed up, archived, disabled, and deleted as directed by the government lead
• Provides support to users (i.e., trainers, managers, and learners) and assists them in using the LMS
• Provides first-tier troubleshooting assistance for users regarding logging in to the LMS and accessing courses
• Creates user memberships as needed and assigns appropriate access
• Supports and monitors incoming tickets for issues that include answering questions and troubleshooting problems for users
• Collaborates with IT and the LMS administration community to manage the course asset library
• Collaborates with IT on escalations and tickets requiring resolution from the LMS vendor
• Collaborates with IT on troubleshooting and resolving system functionality issues
• Provides support to the IT Software Administrator for LMS system migrations, integrations, and change management

• Notify the Government lead immediately upon discovery of any LMS service outage and assist the Government lead in working with LMS provider to restore functionality
• Work with Government lead to implement Government-approved strategies, processes, and procedures regarding the categorization, retention, and accessibility of data in the e-Campus system

• Work with JSOU instructional designers to incorporate courseware into new course iterations per designated JSOU policy or guidance
• Develop and produce system-wide reports using internal and external reporting tools

• Coordinate with vendor on scheduled upgrades to LMS and other software support packages

Qualifications:

• BA/BS in information systems, instructional technology, or related field required (degree must be from a regionally accredited U.S. college/university or internationally recognized college/university); OR Certified training in a related field with a BA/BA degree.
• Certified in AICC and SCORM protocols
• Qualified in HTML5, CSS, and JavaScript
• Certified in eLearning authoring tools (Storyline 60, Captivate, etc.) a plus
• Possession of CompTIA Security+
• 2+ years of experience with administration of Blackboard Learning Management Systems
• Have current Blackboard LMS administration certification

• Health Insurance
• Dental Insurance

• Retirement Plan
• Paid Time Off
• 11 Federal Holidays

• Travel is minimal to various locations. Travel as initiated by written tasking. Travel is not expected to exceed more than 15%.