Learning Management System Specialist Job at Shoreline Community College

Shoreline Community College is dedicated to inclusive excellence in teaching and learning, student success, and community engagement. Shoreline serves the educational, workforce, and cultural needs of our diverse students and communities through the core themes of educational attainment and student success, program excellence, community engagement, access and diversity, and College stewardship. Shoreline Community College is a place of open inquiry and learning, with a campus that models ideals set out in our Community Standard*. We are committed to upholding a culture of free expression, as well as maintaining a supportive and respectful learning and working environment for all.

The eLearning Services department is part of the Learning Resources Division that includes Classroom Support Services, Continuing Education, and Campus Rentals. The team provides services to students, staff and faculty including technical support and training, instructional design support, student success navigation, Continuing Education classes and much more.

The Program Specialist 3 (Learning Management System Specialist) is responsible for providing technical support of all eLearning educational technology and is under the general supervision of the Director for eLearning Services. Primary responsibility is focused on the online learning management system (LMS), currently Canvas, and includes regular configuring, maintaining, modifying, testing, operating, and troubleshooting based on quarterly college needs and monthly software updates.

ESSENTIAL JOB DUTIES:

• Administers the learning management system (LMS):
  • Manages the local application, tests and troubleshoots the LMS – ctcLink integration including creation and maintenance of specialized ctcLink groups. Coordinates with the State Board of Community and Technical Colleges to troubleshoot complex issues as needed.
  • Tests interfaces between the College’s LMS and related applications integration with other systems in both preproduction and live production environments.
  • Runs reports and analyzes Canvas Data based on application programming interface (API) calls and the needs of the college.
  • Responsible for awareness, assessment, local editing, and testing of custom HTML/XML code in Canvas and maintaining/ troubleshooting issues with this coding as needed, particularly after the monthly Canvas updates.
• Administers other eLearning educational technology:
  • Administers, configures, maintains, modifies, tests, operates, and troubleshoots other eLearning education technologies including:
    • Lecture capture (currently Panopto);
    • Digital accessibility compliance (currently Ally); and
    • Other educational technology integrated into the LMS including but not limited to, Atomic Search, SmarterMeasure, CidiLabs, Badgr, Labster, and remote proctoring tools such as Honorlock, ProctorU, and ExamSoft. Facilitates faculty requests to integrate at least 7 brands of publisher learning management systems and materials into the LMS each quarter.
• Provides front-line technical support for students by identifying, researching, troubleshooting and resolving issues with the LMS and all other educational technologies, via email, phone, remote access and ticketing system.
• Monitors emerging technology tools and how they are being implemented in academic settings; and makes decisions critically and strategically in the adoption of new technology.
• Participates in professional development opportunities and provide relevant, ongoing updates and recommendations to educational technology offered by eLearning Services.
• Other duties as assigned of a similar level/nature

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree from an accredited institution
• Two (2) years of experience with planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government
• Education/Experience may substitute year for year.

KNOWLEDGE OF:

• Learning Management System (LMS) administration in education or other field
• HTML/XLM code
• Application Programming Interface (API) calls with Canvas Data
• Microsoft Office applications such as Word, Outlook, Excel, PowerPoint, and Teams
• Learning management and web conferencing systems within Microsoft/Mac operating systems.
• Techniques for effective presentations and communication in a multicultural environment

SKILL IN:

• Fostering a climate of equity and belonging through multicultural awareness and competence.
• Attention to detail with accuracy while completing tasks within competing deadlines.
• Working with a diverse groups and individuals in a friendly, courteous, and helpful manner.
• Problem solving issues that arise through effective research and decision making within guidelines.
• Preparing clear and concise written materials for dissemination to diverse audiences.
• Effectively communicating (orally and listening) at all levels inside and/or outside of the College.
• Establishing and maintaining effective working relationships at all organizational levels.
• Time management, multitasking, and coordinating work activities with multiple partners.
• Ability to meet competing deadlines/priorities.
• Appropriately, interpreting applicable laws, regulations, and policies.

PHYSICAL WORK ENVIRONMENT:
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

TERMS OF EMPLOYMENT/SALARY:
This position is allocated to pay range 53, under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.

OTHER CONDITIONS:
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at hr@shoreline.edu.

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment.

In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.

This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees – Higher Education Community College Coalition.

To be considered for this position, please submit the following:

• NEOGOV online application/profile
• Letter of interest addressing each qualification
• Current resume
• Supplemental Question(s)

Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’ suitability for the positions.

Please Note: Once application materials have been submitted, you may not modify the application.

• Community Standard Statement

Shoreline Community College is a place for students, employees, and the community to pursue excellence in education in an environment dedicated to equity, inclusiveness, and self-reflection. We value respectful, dynamic interactions and lively discussion. We strive to create an environment where everyone is supported and valued. Shoreline Community College does not tolerate hateful, violent, or discriminatory actions that target any person or group based on their beliefs, customs, identity, or affiliations. When one of us is diminished, all of us are diminished.

Admin/Exempt & Classified Positions
Comprehensive Benefits Packages

• Health, Dental, and Vision Insurance
• Life Insurance
• Long-term Disability Insurance
• Retirement Plan
• Employee Assistance Program
• Optional Flexible Medical Spending Account (FSA)
• Optional Dependent Care Assistance Program (DCAP)
• Optional SRA Tax Annuities
• Optional Deferred Compensation Plan
• Optional Home/Auto Insurance with Liberty Mutual
• Optional Credit Union participation
• Optional GET (Guaranteed Education Tuition) Program
• Tuition Waiver
• Various Professional Development & Wellness Programs

Health Insurance
Employee premiums for health insurance range depending on the plan and dependents covered.

• Two options for standard managed-care plans
• One value managed-care plan
• Three preferred provider options
• Two CDHP options

Dental Insurance
Employees have three dental plans to choose from.

• Two managed-care dental plan
• One preferred provider dental plan

Life Insurance
Life Insurance overview:

• $35,000 basic coverage and $5,000 accidental death and dismemberment coverage at no cost to the employee
• Optional coverage for spouse, children, supplemental, optional, and additional accidental death and dismemberment coverage – all at additional cost to the employee

Long-term Disability Insurance
Long-term Disability Insurance overview:

• Basic Coverage: 90 day waiting period, $240 per month maximum
• Optional Coverage: 90+ day waiting period, 60% of gross pay – tax free (retirement plan still continues)

Retirement Plans

• Public Employees Retirement System Plan 2 or Plan 3. Classified and civil service positions eligible to participate.
• State Board Retirement Plan administered through TIAA-CREF – full time faculty and administrative/exempt positions eligible to participate.

The Public Employees Benefits Board (PEBB) manages health, dental, life, and long term disability insurance. The Washington State Department of Enterprise Services administers Shoreline’s Employee Assistance Program (EAP).