Learning Management System (LMS) Administrator

Are you looking to make an impact and want an exciting opportunity with one of the largest off-price retailers in the nation? We are looking for an experienced Learning Management System (LMS) Administrator to join Burlington Stores in this newly created role. This opening is a critical role in the success of Burlington’s growth strategy to attract, develop and retain the best talent. This position will assume responsibility for LMS governance, day-to-day system administration including content management, maintenance, enhancements, technical and user support, troubleshooting and training. This role works cross functionally between the Learning & Development team and the HRIS Talent Systems team.

Position Responsibilities:

• Develops, builds, and maintains all elements related to LMS functionality, including but not limited to content integrations and creation, curriculum programs, and LMS structure.
• Fully understands LMS capabilities and provides ongoing maintenance/testing of the LMS and all supporting tools, content, and technologies.
• Organizes and maintains LMS content, which includes publishing eLearning content and scheduled course offerings and appropriate use of programs, curricula, and assignment profiles.
• Maintains security roles, user accounts, training assignments, groups, and all system notifications.
• Manages the testing and evaluation of new enhancements and tools that integrate with the LMS.
• Proactively seeks to understand how new updates could benefit future development and how changes to the platform may affect current processes.
• Creates systems and workflows to ensure that all course resources are properly set up and available.
• Ensures training content is running properly at all times without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
• Provides frontline end-user troubleshooting, facilitates the escalation of LMS technical issues, monitors reoccurring issues, system/data or process gaps, and proactively identify potential sources.
• Develops reports that are concise, intuitive, and actionable for organizational usage in support of learning objectives; executes regular and adhoc report requests; maintains a good understanding of sources of data and available report fields; analyzes report outputs as needed.
• Is the subject matter expert in all things LMS.

Candidate Success Factors:

• Previous experience (2+ years) administering a Learning Management System; Workday Learning experience preferred.
• Previous technical experience developing, deploying, and supporting courses (SCORM and AICC packages).
• Strong MS Office (Word, PPT, Excel) skills; HTML highly desired.
• Ability to troubleshoot and resolve technical issues; quickly learn new applications, software, and tools.
• Ability to work in an environment that requires you to balance multi projects and perform well under shifting deadlines to execute on schedule.
• Ability to communicate effectively with people at all levels of the organization and with different levels of technological understanding.
• Approachable and solution-oriented when presented with challenges or issues.
• Experience working with team members remotely, using phone, email, and online collaboration tools effectively.
• Retail, hospitality, quick service, or other equivalent industry experience a plus.