Learning Experience Manager Job

At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

REMOTE – Canada

Department Summary

Our Maximus Canada Integrated Learning and Knowledge Innovation division stands as a trailblazer in championing organizational excellence through the seamless integration of technical expertise, knowledge sharing, and pioneering learning strategies. We champion inclusivity and foster a culture of integrated learning, innovation, and knowledge management, aligning closely with our organizational goals. Within this dynamic environment, we empower employees and creators of tomorrow, recognizing their pivotal roles in achieving our broader objectives. Our commitment extends beyond individual empowerment; we promote a holistic approach to education, ensuring that everyone has the opportunity to thrive, while optimizing knowledge utilization for lasting growth. Guided by a deep commitment to accessibility, innovation, and empathy, we prioritize creating an inclusive and forward-thinking culture. This approach ensures that our organizational journey is characterized not only by cutting-edge approaches and a genuine understanding of the human experience but also by a steadfast alignment with overarching goals for sustainable success.

Position Summary

As the Manager, Learning Experience you will lead a team that operates on the understanding that learning happens in a variety of environments – both structured and unstructured. Our approach to learning goes beyond traditional instructional design and classroom-based training, emphasizing thoughtful construction by experts who embrace agile project management methodologies.

Experience is a fundamental aspect of adult education, and as such, you will spearhead initiatives to elevate the importance of experiential learning within our organization. By emphasizing experience, we shift the focus from viewing learning as a static product to understanding it as a dynamic program that spans multiple sessions and modalities.

In addition to championing contemporary learning methodologies and technologies, you will be responsible for overseeing the provision of additional expertise as need for Maximus Canada. Serving as the primary liaison between internal and external stakeholders, you will work collaboratively to gather requirements, develop comprehensive plans (including training plans defined by the client), and design and implement learning experiences. Your role will involve organizing and coordinating multiple concurrent learning experiences throughout the year, ensuring that our workforce remains equipped with the necessary skills and knowledge to excel in their roles.

Furthermore, you will proactively develop and maintain strong working relationships and communication links with other departments and project teams across the organization. This collaborative approach will enable you to identify and address learning needs effectively, ensuring alignment with organizational objectives. As Training Lead for most client projects, you will play a critical role in ensuring the successful implementation of learning initiatives, both short and long term.

Our learning approach emphasizes blended programs with a focus on eLearning . As the manager, you will oversee the day-to-day operation of the Learning Experience (LX) team, ensuring that all activities are performed accurately, timely, and cost-effectively. Your project management skills will be essential for managing complex projects, ensuring that LX meets its obligations across multiple initiatives.

Additionally, you will be responsible for overseeing and evaluating the work of the Learning Experience team. This includes the development of performance goals and plans, performance management, position-based skills development, team building, and succession planning. If required, you will also procure the services of vendors to develop or deliver learning content and/or experiences, such as to support our Leadership Program.

In summary, as the Learning Experience Manager, you will play a pivotal role in driving the learning experience agenda within Maximus Canada, ensuring that our workforce remains equipped with the skills and knowledge necessary to thrive in a dynamic and evolving environment.

Your typical week at Maximus

• Organize, assign, and schedule curriculum design tasks for the division, ensuring effective communication with the Director and division regarding priorities, obligations, deadlines, and any barriers to operational success.
• Conduct comprehensive needs analysis, identifying and documenting core learning needs and priorities for corporate projects, and assist with project estimates using instructional design models.
• Coordinate learning experience services for operational units to ensure employees and our clients receive just-in-time learning that will enable optimal performance.
• Collaborate with other departments, stakeholders, and clients to identify learning and performance support requirements, and identify learning resources that will enhance the delivery of existing programs and services within the organization. Ensure employees are trained in all aspects of Maximus operations and systems.
• , materials, and manuals. Identify priorities for course design, development, content, and delivery, working jointly with internal and external clients for end-to-end learning experience deployment.
• Oversee the creation and maintenance of design and delivery documentation and templates.
• Provide reporting and analysis to stakeholders and business units.
• Train and mentor others in Learning Experience principles and best practices.
• Oversee Learning Management System (LMS) administrative duties; train others in LMS-related tasks and coordinate and assign LMS workflow.

What you offer us

Knowledge Skills and Abilities

1. Provide learning services

• Strives to exceed customer expectations at every interaction, while maintaining the balance between our capabilities, the customer’s expectations and the parameters within which we operate.
• Identifies new ideas, techniques and opportunities for improving learning experiences ; analyzes administration methods and procedures and recommends and implements improvements.
• Oversees the processes for documenting certification of staff for compliance and audit purposes.
• Administers contractual obligations and performance for consultants hired to deliver learning experiences and/or learning content.
• Manages the maintenance of our Learning Management System (LMS) and eLearning development software.
• Conducts continuous evaluation, assessment and revision of learning practices for various programs.
• Provides accurate estimates for learning initiatives. Tracks budget to ensure we meet resourcing allocations as per the project plan.
• .

2. Lead the LX Team

• Leads by example, promoting a challenging work environment that encourages our diverse workforce to develop and fully utilize their skills.
• Works with the LX team and operations managers to analyze root causes of performance inhibitors within the team, and identify and resolve capability/capacity gaps.
• Recruits, orients and retains high performing direct reports with support of the Director.
• Conducts direct reports’ performance reviews and develops appropriate Employee Development Plans. Recognizes and rewards accomplishments.
• Makes timely, informed decisions regarding employees’ continued employment.

Education and Experience

• Post-secondary degree in Education, Adult Learning, or equivalent years of experience
• 5-10 years progressive experience in facilitation, curriculum development, instructional design, and learning management, in a corporate setting
• Basic knowledge of course development software and Learning Management Systems
• Basic knowledge of the principles project management
• Basic knowledge of the principles of contract administration preferred

Other

• Must be able to pass a Criminal Record Check

What we offer you

We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

• Competitive market-based salaries
• Comprehensive employer-paid benefits
• Four weeks of paid vacation
• Group Retirement Savings Plan
• Hybrid and remote work environments in Canada
• Workplace Telework allowance
• Annual paid bonus based on overall company performance
• Employee appreciation events

Salary Range – $91,166.00 – $110,000.00 CDN

Maximus Global Core Values

• Accountability – Accepting responsibility to solve problems and rise to each challenge
• Collaboration – Partnering to instill trust and working as one
• Compassion – Empowering humanity by applying empathy and insight to every interaction
• Customer Focus – Cultivating an authentic desire to help others succeed
• Innovation – Embracing change and championing new ways forward
• Respect – Valuing the work we do, who we do it with, and the people we serve

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.