Skadden, Arps, Slate, Meagher & Flom LLP (Skadden) has forged a reputation as one of the most prestigious law firms in the world by relying on innovation, intellect, teamwork and tenacity to deliver the highest quality advice and novel solutions to our clients’ legal issues. By relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are recognized as a global powerhouse for complex transactions, litigation/controversy issues, and regulatory matters, as well as for the open, collaborative relationships we build with clients. Our attorneys, who reflect diverse backgrounds and perspectives, collaborate seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

Skadden is seeking to hire a Technical Writer for our dynamic Technology Learning & Development (“TL&D”) team. The primary role of this position is to produce technical documentation for attorneys and professional staff on the Firm’s supported applications. In addition to working with the TL&D team to create documentation for global distribution via the Firm’s intranet (desktop and mobile platforms), and email communications, our Technical Writers assist with the production of video content and course packages for use within the Firm’s learning management system (“LMS”), including videos, eLearning modules, LMS packages, and documentation. This position works closely with subject matter experts to understand content being developed and delivered and also modifies existing content based on feedback and changes in technology. This position will be based in our New York City office. Responsibilities include:

ESSENTIAL FUNCTIONS

• Supports the development of TL&D content, including: documentation, videos, eLearning modules, and LMS packages
• Assists on special technology projects, providing documentation and resource development
• Works with colleagues to maintain and improve the standardization of oneSkadden offerings
• Assesses existing instructional content to conform with global standards for hardware, software and other Firm processes
• Promotes live oneSkadden training programs
• Tests and evaluates existing external LMS offerings
• Identifies Firm training needs and communicates with Global TL&D Manager and TL&D Supervisor to develop uniform offerings for global delivery
• Provides weekly training reports
• Provides live training in accordance with the needs of the Firm
• Monitors “Work Strategies” SharePoint for TL&D content
• Monitors ITSM/ISM incidents for TL&D opportunities
• Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
• Manages Firm resources responsibly
• Maintains a regular and reliable physical presence in order to use on-site equipment and conduct in-person training consistent with the needs of the position
• Complies with and understands Firm operation, policies and procedures
• Performs other related duties as assigned

• Demonstrated proficiency in technical writing and producing uniform documentation
• Understands technical aspects of Firm applications in order to design instructional content
• Demonstrated advanced proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, Power PDF, etc.) with the ability to learn additional software and operating systems
• Thorough working knowledge of Firm systems, including: Citrix, eDOCS DM, mobile device technology and apps, Webex, Zoom, Cisco Jabber, DTE Axiom, Aderant Expert Time, Chrome River, Litera Change-Pro & Metadact, Power PDF, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications
• Able to present Technology Orientations to new arrivals, ensuring a professional “Day One” training experience
• Able to adapt to different situations, and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management
• Excellent analytical, organizational, and planning skills
• Must be able to operate independently and understand when to escalate issues
• Ability to use discretion and exercise sound judgment
• Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing
• Ability to handle multiple projects and shifting priorities
• Ability to work well independently as well as effectively within a team
• Ability to organize and prioritize work
• Demonstrates close attention to detail
• Ability to work well in a demanding and fast-paced environment
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Flexibility to travel

• Bachelor’s degree or postgraduate degree
• A minimum of two years of experience in technical writing or instructional design

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion, equity and drawing on the strength of a wide spectrum of diverse talent only make us better and is vital to the firm’s success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and professional staff.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.