Supports the development and delivery of learning and development programs and systems meant to improve performance, productivity, and engagement of the organization’s employees.

• Develops and delivers learning programs and solutions meant to improve performance, productivity, and engagement of the organization’s employees and supports Company compliance in a heavily regulated environment.
• Facilitates LMS administration of content, assignments, user groups, reporting, data management/feeds, troubleshooting issues and managing tickets with our vendor(s), internal tech team, and manages various processes. This includes deploying best practices and ongoing administration, maintenance, testing, and upgrades to the system to drive efficiencies, LMS workflows, and a great user experience.
• Manages projects for various learning and development initiatives, including but not limited to: LMS administration, Leadership Development eLearning, compliance and regulatory initiatives, and campaigns to drive LMS engagement.
• Manages compliance training communications, tickets, LMS administration, and compliance reporting.
• Creates and/or sources eLearning content for development programs or training initiatives, and integrates content into LMS or other systems, as appropriate.
• Develops instructional material, writes and/or edits learning content and scripts, coordinates subject matter experts (SMEs), and incorporates current technology into learning solutions and/or PowerPoints.
• Evaluates and confirms learning objectives through ongoing needs assessments. Plans, conducts, and interprets needs analyses, identifying skill or knowledge gaps among employees and/or documenting job requirements.
• Develops action plans and training content, timetables, benchmarks, quantitative targets for the online programs and projects in response to identified training needs.
• Enhances the employee eLearning experience through gamification, mobile learning, simulation and other various current learning trends/technologies.
• Participates in the administration of leadership development programs, succession planning meetings, or performance evaluation cycles.
• Assesses employees’ skill or knowledge levels either pre or post completion of training and produces objective measurements of training program performance and assessments.
• Recommends selection or improvements to training programs, tools, content, or delivery mechanisms.
• Performs a variety of administrative tasks in support of the learning and development functions.
• Maintains a consolidated calendar of training courses or events and/or coordinates the use of facilities or equipment.
• Monitors emerging trends and technologies and assesses their value to the organization’s educational or training programs.
• May facilitate training sessions, orientation sessions, and/or focus groups.
• Handles complex issues and problems and escalates the most complex issues to higher-level employees. Maintains comprehensive knowledge of subject matter.
• Other duties as assigned.

Requirements & Preferences

Education / Experience

• Bachelor’s degree in Learning & Development, Education, Business Administration, Psychology or related field is required. Relevant equivalent work experience may be considered in lieu of degree.
• Minimum (5) five years of experience in Learning & Development or Education, Human Resources or Organizational Development, and/or supporting talent management is required.
• System administration and/or system implementation experience is required (LMS, LXP, HRM, HRIS and/or other relevant systems considered).
• Experience in facilitating training in person and virtually is required.
• Oracle Learning Cloud certification preferred.
• Associate Professional in Talent Development (APTD), Certified Professional in Talent Development (CPTD) certification, or equivalent preferred.

Skills

• Project management, scheduling, planning, organizational, and attention to detail skills.
• Analytical and critical thinking skills to manage complex initiatives. Problem-solving skills and situation analysis.
• Interpersonal skills, including the ability to influence, collaborate, persuade, market ideas, and work as part of a team. Customer/client orientation.
• Computer skills. MS Office Suites, SharePoint, TEAMS or Zoom, LMS system administration, and/or other related software applications required.
• Design expertise in PowerPoint, iSpring, website, and/or other course creation software.
• Data analysis and report generation skills.
• Oral and written communication skills.
• Presentation and facilitation skills.
• Ability to coach, and mentor others.

Abilities

• Must be able to lift, carry, push, or pull up to 10 pounds or less 5% of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
• Will require about 10-25% of overnight travel.

Work Environment

• Work is performed indoors in a climate-controlled environment.