Learning & Development Specialist job

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Learning & Development Specialist will serve as the Learning Management System (LMS) subject matter expert and provide logistic and administrative support for the entire team. LMS tasks will include managing the course catalog and troubleshooting the system, updating the learning content uploads, providing training on the LMS, creating reports/analytics, test/implement LMS upgrades and enhancements, and maintaining the overall user experience. Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Manage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with a team of eLearning and development/production professionals, including maintaining the LMS content quality, version control, and archival information.
• Provide end-user and sub-administrator troubleshooting, issue remediation, technology request assistance, and escalation management. Monitor reoccurring issues, system/data, or process gaps and proactively identify potential sources of increased efficiency and enhancements.
• Develop, build, and maintains all elements related to LMS functionality, including but not limited to content integrations and creation, curriculum programs, LMS structure, and reporting.
• Develop standardized LMS operational processes and procedures, guidelines, and documentation and ensures the LMS governance model is being followed.
• Ensure that learning content is running properly within the various learning platforms – without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
• Provide administrative assistance and support for the Talent Pathways and Learning function.
• Coordinate all logistical components of events/courses, including scheduling of spaces and equipment, printing materials, and assisting with pre and post set-ups; maintains ongoing communication with the owner of event/course.
• Inform employees about available training opportunities to and provide necessary information.
• Oversee in-house training facilities and equipment.
• Assist in monitoring learning cost and preparing budget reports to justify expenditures.
• Assist with data collection for the annual Learning and Development Report.
• Assist in the of planning, organizing and the coordination of the annual employee learning week.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
• Other duties as assigned by supervisor.

Must have’s you’ll need to be successful:

• High School or GED and one (1) to three (3) years of experience in training and development and hands-on LMS administration; or equivalent combination of education and experience.
• Valid Washington State Driver’s License with an acceptable driving record determined by HealthPoint’s insurance carrier.
• Possess basic operating knowledge of computers. Beginning level of Word, Excel, Publisher, Outlook and Learning Management System (LMS) knowledge required. Intermediate level preferred.
• Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients.

Proof of vaccination for COVID-19 is required, prior to start. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you received immunizations in Washington, Arizona, Louisiana, Maryland or West Virginia, you may visit http://wa.myir.net to create an account and retain proof of your medical records for the immunity/immunization requirements.
• If records do not show any data, please seek guidance from your provider for further assistance.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
• Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
• Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.